International Trade in ICT Services and ICT-enabled Services: Proposed Indicators from the Partnership on Measuring ICT for Development

UN CTA UNITED NATIONS INTERNATIONAL TRADE IN ICT SERVICES AND ICT-ENABLED SERVICES Proposed Indicators Partnership Measuring ICT Development UNCTAD Technical Notes ICT Development ˚3 1 UNCTAD, DIVISION ON TECHNOLOGY AND LOGISTICS SCIENCE, TECHNOLOGY AND ICT BRANCH ICT ANALYSIS SECTION TECHNICAL NOTE NO.3 UNEDITED TN/UNCTAD/ICT4D/03 OCTOBER 2015 International Trade ICT Services ICT-enabled Services Proposed Indicators Partnership Measuring ICT Development1 1 technical note based detailed report prepared Dr. Timothy . Sturgeon, MIT Industrial Performance Center, contributions guidance Torbjörn Fredriksson (team leader), Scarlett Fondeur Diana Korka UNCTAD. report commissioned UNCTAD, contribution work Partnership Measuring ICT Development Task Group Measuring Trade ICT Services ICT-enabled Services (TGServ). TGServ members : UNCTAD, UNSD, WTO, OECD, UNESCWA, ITU World Bank. report presented feedback UN Inter-agency Task Force International Trade Statistics (TF-ITS) meeting held 22-23 October 2014 WTO. Valuable inputs comments received Silvia Matei (IMF), Andreas Maurer (WTO) Joscelyn Magdeleine (WTO). earlier version report discussed UNCTAD Expert Meeting Assessing Feasibility Measuring Trade ICT Services ICT-enabled Services, held Geneva 25-26 March 2014. meeting valuable inputs comments received Barbara 'Andrea (WTO), Francisco Monge (Ministry Foreign Trade, Costa Rica), Amitava Saha (Ministry Commerce Industry, India), Shyan Mukerjee (Everest Group), Ivan Vallejo (ITU) Rami Zaatari (UNESCWA). Inputs Peter øegh Nielsen (Statistics Denmark), Clair Brown (UC Berkeley), Pierre Therrien (Industry Canada) helpful providing revised list business functions classifying ICT services ICT-enabled services. Ronald Jansen, Ralf Becker Alexander Loschky (UNSD) important comments advanced version draft. Wido Van Lijf Statistics Zealand shared experiences collection trade services statistics mode delivery. Riina Kerner Eurostat timely explanation Eurostat’ balance payments statistics publication practices plans. Hassiba Benamara UNCTAD gave helpful guidance transport services. . Bradford Jensen Georgetown University urged project strive broad vision improve classifications data collection services . Financial contribution Government Sweden gratefully acknowledged project. 2 . Introduction 1. Services tradable, traded, statistical system classifying capturing international transactions lags . Information communications technologies (ICTs) main enabling factor. Falling prices voice data communications, computerization tasks, service providers segment relocate work advantage large, remote pools cost labor language technical skills needed deliver high quality services timely manner. growing number countries industries embracing opportunities, importers exporters. Services trade evolving basic call centers, simple software coding, generation digital content complex business process system design & (UNCTAD, 2009, 2012). crucial policymakers gain ability characterize quantify services imports exports detail precision current statistical system . trend continue. ICT systems moved earlier role labor saving cost-cutting tools core platforms innovation work takes place, quality ensured, products built delivered. , data improvements encompass trade generated provision ICT services (telecommunications services, IT system design, software development, related tasks), remote provision ICT-enabled services, human resource management, payroll, accounting, architectural design, research, editing, education, . 2. Policy interest ICT services ICT-enabled services trade high. represents increasingly important component information economy, strong growing concern policymakers stakeholders. offers considerable development opportunities linking economies global chains enhancing productivity competitiveness ICT- industries, creating anxiety importing countries job loss. effort ensure ICTs benefit , keeping commitments World Summit Information Society (WSIS), international community adequate statistics monitor understand ICT impacts nationally internationally (WSIS+10 high level event outcome documents, 2014). Fulfilling commitments easy. Compounding difficulties inherent collecting statistics services (.., ephemeral -physical character) rapid advances ICT technologies, platforms business models (.. Internet, cloud computing, .) (UNCTAD, 2013, 2015). 3. technical note attempts foster improvements trade services statistics, sectoral focus ICT services ICT-enabled services. main goal identify minimum requirements collecting reporting meaningful trade statistics areas. note builds existing measurement frameworks, current definitions, international classifications, data collection activities. brings knowledge experience expert communities international trade services measuring ICT development. 4. effort undertaken context work Partnership Measuring ICT Development, global initiative improve availability quality ICT data indicators, developing countries, harmonizing standards methodologies, providing technical assistance, collecting disseminating ICT statistics. order achieve internationally comparable reliable statistics, Partnership develops maintains core list ICT indicators. latest version list, published 2013, includes 57 indicators covering areas: ) ICT infrastructure access, ii) access ICT households individuals, iii) ICT businesses, iv) ICT sector, ) trade ICT goods, vi) ICT education vii) -government ( annex 1). , considerable progress measuring 3 coverage, adoption ICT, indicators trade ICT services ICT-enabled services. agreed key areas information economy require urgent attention. 5. January 2013, Partnership formed Task Group Measuring Trade ICT Services ICT-enabled Services (TGServ) develop recommendations statistical indicators components services trade. TGServ led UNCTAD current members include UNCTAD, UNSD, OECD, WTO, ITU, UNESCWA World Bank. TGServ commissioned report propose set definitions, indicators data collection methods compiling relevant data. report presented feedback 27-28 March 2014 meeting United Nations Inter- agency Task Force Statistics International Trade Services (TFSITS), held OECD Paris 22-23 October 2014 meeting United Nations Inter-agency Task Force International Trade Statistics (TFITS), held WTO Geneva. IMF Balance Payments Committee briefed report meeting 27-29 October 2014. feedback received OECD Working Party International Trade Goods Trade Services, 24-26 March 2015. 6. , focus work distinct related components international trade services: ICT services ICT-enabled services. Section note clarifies coverage activities comprised ICT services , definition developed OECD adopted Partnership, includes activities "intended enable / fulfill function information processing communication.” proposes creation complementary grouping ICT services balance payments statistics disaggregated -digit level EBOPS 2010. approach straightforward, data reporting remains weak. data collection methodology developed Manual Statistics International Trade Services (MSITS 2010) (United Nations, 2012) IMF Balance Payments International Investment Position Manual (BPM6 latest version) (International Monetary Fund, 2009). 7. clear definition international trade statistics, agreed- Partnership indicators international trade ICT services. trade ICT goods Partnership core indicators: ICT goods imports percentage total merchandise imports (ICT3) ICT goods exports percentage total merchandise exports (ICT4). compiled merchandise trade statistics UNCOMTRADE aggregated HS 2012 -digit level product definitions.2 note, similar set minimum indicators (imports exports share total services) proposed ICT services ICT-enabled services ( recommendations 3 8 ). 8. concept ICT-enabled services straightforward ICT services clear definition agreed . remedy , Section defines ICT-enabled services services delivered remotely ICT networks. provide systematic taxonomy ICT-enabled services classification services proposed distinguish services categories potentially delivered remotely ICT networks . represents systematic detailed attempt define classify ICT-enabled services existing classifications.3 2 (UNCTAD UNDESA, 2014). 3 number efforts governments stakeholders develop definitions classifications covering ICT-enabled services. , OECD reports examined issue trade ICT-enabled services determined EBOPS 2010 categories Computer information services (component 9) business services (component 10) constituted proxy ICT-enabled services (OECD, 2007, 2006). , discussed note, EBOPS component 10 poor proxy ICT-enabled services services water treatment ( ICT-enabled) architectural services (possibly ICT-enabled). Efforts classify ICT-enabled services ad-hoc definitions drawn industry nomenclature, based existing trade services classifications include Reserve Bank India’ Software IT Exports Services Survey. 4 9. Expended Balance Payments Services classification (EBOPS 2010) detailed identification minimum set ICT-enabled services. approach , , services starting detailed international classification services - Central Product Classification Version 2.1 (CPC Ver.2.1).4 , proposed classification identifies services potentially delivered remotely ICT networks . correspondences exist CPC classification (product level) international classifications, EBOPS, International Standard Industrial Classification (ISIC) (economic activity level), bring clarity types services potentially ICT-enabled. 10. Finally, note outlines number recommendations improve availability international trade statistics ICT services ICT-enabled services. recommendation, outlined paragraph 12, general reflects approach . 11. widely acknowledged measuring trade services difficult measuring trade goods. Services intangible, hard define goods leave administrative trail crossing border. result, data trade services lack product geographical detail trade goods, problem creates significant - knowledge gaps (United States Government Accountability Office, 2004, 2005a, 2005b; Sturgeon al., 2006; National Academy Public Administration, 2006; Graham al., 2007; Jensen, 2011). difficulties, progress developing classifications reporting lags . Efforts improve data availability trade services driven rising importance international trade services, terms global trade flows trade negotiations, conclusion 1995 General Agreement Trade Services (GATS). response, UN Statistical Commission adopted Manual Statistics International Trade Services (MSITS) international standard 2002, included Extended Balance Payments Services classification (EBOPS 2002), subsequently revised 2010 EBOPS 2010. , international trade services classifications continue provide significantly product detail goods. 12. approach builds existing international statistical standards methods measuring international trade services, MSITS 2010 IMF BPM6 manual. suggests measurement trade ICT services based internationally compiled data trade services, line balance payments statistics, -digit level disaggregation EBOPS 2010. Recommendation #1: proposed definitions ICT services ICT-enabled services build international classifications services products economic activities producing services, provide understanding collect related data. important establish maintain correspondences broad frameworks measuring services international trade, national accounting employment. 4 CPC international reference classification services, setting standard internationally comparable classifications services, development involved extensive collaboration consultation community classifications developers. cases, CPC correspondences national, multinational regional statistical classifications. Analysis paper initially based CPC Ver.2 updated CPC Ver.2.1 released August 2015. 5 . ICT services 13. mentioned, definition ICT services established mature. ICT service activities defined alternate aggregation ISIC Rev.4 component ICT sector.5 definition developed OECD Working Party Indicators Information Society, 6 subsequently adopted Partnership Measuring ICT Development. ICT sector defined comprising economic activities "products intended enable / fulfill function information processing communication,” including production goods services. 14. note correspondences EBOPS 2010, CPC Ver.2, CPC Ver.2.1, ISIC Rev.4 propose complementary grouping EBOPS 2010, entitled ICT services, corresponds existing OECD ICT sector definition mentioned .7 note latest draft ( 2014) correspondence table EBOPS 2010 CPC Ver.2, updated transcoding CPC Ver.2.1. 15. Analyses trade ICT services commonly include trade telecommunications services computer information services, data IMF balance payments statistics. , discrepancies proxy accepted definition ICT services terms outputs ISIC Rev.4 activities. seek bridge discrepancies put agreement ICT services definition ( terms outputs ISIC Rev.4 activities) services categories EBOPS 2010, passing CPC, greatest level detail classifications ( annex 2).8 16. services items prompted discussion TGServ TFSITS ( annex 2), : - Information services (EBOPS 2010 9.3) included BPM6 standard component 9 Telecommunications, computer, information services, part economic activities covered OECD’ ICT sector definition. Information services, news agency services library information retrieval services, commonly delivered online. ICT systems comprise ICT systems. correspond ICT sector definition stipulates " products candidate industry intended enable function information processing communication electronic means". BPM6 standard component 9 items 9.1 telecommunications services 9.2 computer services correspond ICT sector definition. , proposed information services excluded complementary grouping ICT services ( Recommendation #2 ). EBOPS category 9 includes information services, reporting -digit EBOPS level required exclude reported data trade ICT Services. component information services belong ICT sector definition. ISIC Rev.4 category entitled 6312 Web portals corresponds partly 9.3.2 Information services- information services partly 10.2.2 Advertising, market research, public opinion polling. Web portals part ICT sector definition 5 http://unstats..org/unsd/cr/registry/regat.asp. 6 Information Economy – Sector Definitions based International Standard Industry Classification (ISICRev.4), OECD document DSTI/ICCP/IIS(2006)2/FINAL. 7 data trade services generally compiled -, - -digit level disaggregation EBOPS 2010 (maximum 77 types services), CPC detailed product level. 275 CPC services codes EBOPS 2010-CPC Ver.2 correspondence table. 8 noted ISIC classify establishments enterprises main economic activity, EBOPS CPC, create complementary grouping note, classify outputs enterprises specific services products. principle, economic activity (ISIC category) produce services products (EBOPS/CPC categories). 6 class includes operation websites search engine generate maintain databases Internet addresses content easily searchable format; operation websites act portals Internet, media sites providing periodically updated content. Excluding EBOPS 2010 9.3 Information services ICT services complementary grouping results excluding unintentionally web search portal activities. - Broadcasting services (CPC Ver.2.1 84631) correspond telecommunications services (cat. 9.1) EBOPS 2010. CPC Ver.2.1 84631 includes selection, scheduling broadcasting television radio programmes, combined programme production broadcasting services. ISIC Rev.4, related activities belong broadcasting programming activities (division 60). transmission activities heading meet criteria inclusion ICT services. Programming activities , intended enable / fulfill function information processing communication. , transmission subcomponent separately reported,9 recommended include entire category 9.1 (telecommunications services) ICT services complementary grouping, time excluding broadcasting programming activities covered EBOPS 2010 11.1.1 audiovisual services. - Licensing services computer software (CPC Ver.2.1 73311) classified differently EBOPS 2010 ISIC Rev.4. EBOPS 2010 grouped standard component 8 - Charges intellectual property, EBOPS 2010 8.3 - Licenses reproduce / distribute computer software. ISIC Rev.4 related economic activities 5820 - Software publishing. clarified explanatory notes EBOPS 2010-CPC Ver.2.1 correspondence table, item: "refers reproduction distribution rights, including licenses provide rights reproduce embody software products, including software. -user licenses, commonly referred ‘licenses ’ ‘copies’ System National Accounts, ( distinct ‘licenses reproduce’) acquired electronic format (downloaded) acquired physical media periodic license fee included 9.2.1 Computer services - Computer software. acquired physical media perpetual , transactions included goods. outright purchase originals included 9.2.1". CPC Ver.2.1 73311 component ICT sector, proposed EBOPS 2010 8.3 - Licenses reproduce / distribute computer software included ICT services complementary grouping. Countries encouraged collect report separately data EBOPS 2010 8.3, recommendations MSITS 2010. - perennial question software products delivered physical form counted goods services trade ( CPC Ver.2.1 47829- application software, packaged). statistical point view -customized software included trade goods ( IMF BPM6, table 10.4, UN IMTS para 1.18, UN MSITS, table III.1). practice, physical delivery declining, software acquired updated online, subscription- form Software---Service (SaaS), covered EBOPS 9.2.1 Computer services - computer software. - emerging --top (OTT) communications services ( voice text Internet protocol , Skype WhatsApp, location-based services FourSquare, application service provisioning Twitter Facebook) account identified separate -component ISIC Rev.4 EBOPS 2010. EBOPS 2010 9.2.2 - Computer services - computer services CPC Ver.2.1 9 noted CPC Ver.2 84631 include Internet broadcasting services (streaming). Video audio streaming included ICT sector complementary grouping CPC Ver.2 83159 - hosting IT infrastructure provisioning services/ ISIC rev.4 6311- Data processing, hosting ad related activities/ EBOPS 2010 9.2 computer services. 7 included 8315 - Hosting information technology infrastructure provisioning services, cloud computing services. included ICT services complementary grouping. - Part CPC Ver.2.1 92919 education training services, classified included EBOPS 2010 9.2.2 Computer services - computer services. Activities covered refer "specially tailored computer training services individual group" (EBOPS 2010-CPC Ver.2 correspondence table). type activity fall ICT sector definition, reported separately EBOPS 2010. included ICT services complementary grouping. Recommendation #2: Create complementary grouping ICT services includes services items -digit level disaggregation EBOPS 2010 ( table 1): ) Telecommunications services (EBOPS 2010 component 9.1, including broadcasting), ii) Computer software computer services (EBOPS 2010 components 9.2.1 9.2.2) iii) Licenses reproduce / distribute computer software (EBOPS 2010 component 8.3). Table 1 ICT services complementary grouping EBOPS 2010 EBOPS 2010 description CPC Ver.2.1 CPC Ver.2.1 description ISIC Rev.4 ISIC Rev.4 description 9.1 Telecommunications services 841 Telephony telecommunications services 61 Telecommunications 842 Internet telecommunications services 84631 Broadcasting services 60* Programming broadcasting activities 9.2.1 Computer services - Computer software 83143 Software originals 5820* Software publishing 8434 Software downloads 84391 -line games 84392 -line software 9.2.2 Computer services - computer services 8313 IT consulting support services 6202* Computer consultancy computer facilities management activities 83141 IT design development services applications 6201* Computer programming activities 83142 IT design development services networks systems 6202* Computer consultancy computer facilities management activities 8315 Hosting information technology (IT) infrastructure provisioning services 6311* Data processing, hosting related activities 8316 IT infrastructure network management services 6202* Computer consultancy computer facilities management activities 8713 Maintenance repair services computers peripheral equipment 9511* Repair computers peripheral equipment 92919* education training services, ... 8549* education 8.3 Licenses reproduce / distribute computer software 73311 Licensing services computer software 5820* Software publishing Note: * Partial allocation. 8 17. Annex 3 shows data availability 2012 exports imports telecommunications (EBOPS 2010 9.1) computer services (EBOPS 2010 9.2), presented "aggregate ", comparison BPM5 standard components communications computer information services, presented "aggregate ".10 detailed statistics required "aggregate " majority reporters. cover approximately 81% globally reported exports communications, computer information services ("aggregate "), 79% related imports. , detailed statistics missing significant ICT services traders, Bahrain, Chile, China, Egypt, Indonesia, Japan, Kuwait, Mexico, Zealand, Qatar, Saudi Arabia, South Africa, Switzerland Taiwan Province China. Singapore United Arab Emirates, total trade services data . Data presently collected separately EBOPS 2010 8.3 - Licenses reproduce / distribute computer software international level, item included calculations potential influence results importers exporters. data trade ICT services digit level EBOPS 2010 9.2.1 Computer services – computer software 9.2.2 Computer services – computer services. 18. 2013, concern emerged regard adoption BPM6 revision possibility losing detail type ICT services traded countries report single aggregate figure BPM 6 standard component 9 - Telecommunications, computer, information services.11 19. definition ICT services limited data. purpose note provide framework improve data availability data collection efforts. regard ICT services, -digit level EBOPS 2010 basis collecting compiling statistics ICT services framework complementary grouping proposed . Data collection faces number obstacles, classification EBOPS 2010 adequate. data proposed countries compile trade statistics ICT services complementary grouping based national balance payments data collection share data WTO UNCTAD. 20. proposed definition complementary grouping ICT services, recommended indicators added Partnership' Measuring ICT Development list core indicators, capture exports imports ICT services (recommendation #3). Recommendation #3: indicators added Partnership core list ICT indicators: imports (exports) ICT services proportion total imports (exports) services. . ICT-enabled services 21. mentioned, statistics shed light ICT-enabled services trade limited , , challenged limitations inconsistencies definition (UNCTAD, 2009, 2012). Data private sector fill , commonly produce estimates fully disclosing sources methodologies, proprietary classifications limit comparability. background, developing countries called international community develop indicators methodologies collecting internationally comparable data. section addresses data issue identifying categories services potentially delivered internationally ICT networks; category ICT-enabled services (ITES). 10 BPM5 standard component communication services includes postal courier services telecommunications services. 11 OECD countries passed BPM6 report detailed data -components. 9 22. ICT-enabled services lack internationally agreed definition. Conceptually, ICT- enabled services include activities , performed, delivered, evaluated consumed electronically. Previously, jobs related ITES defined extensive ICT highly codifiable knowledge, require minimal degree face-- face contact (van Welsum Reif, 2009). covers inputs, outputs work processes, concept broad measurement international trade, focuses products (outputs) cross borders. address issue note proposes product-based definition ITES. 23. proposed ITES defined "services products delivered remotely ICT networks" (.. voice data networks, including Internet). Trade ITES essentially encompass services transactions delivered remotely ICT networks Mode 1 (cross-border supply), defined GATS MSITS (2010).12 Excluded services involve movement physical objects people, transport, require face-- face contact, personal services, ICT purposes remote delivery. words, ITES delivered Mode 1 (remotely), Mode 1 services necessarily ICT-enabled (.., services products delivered internationally regular mail). Recommendation #4: definition ICT-enabled services recommended: “ICT- enabled services services products delivered remotely ICT networks.” 24. proposed ITES concept relate existing international classifications services EBOPS 2010 CPC Ver.2.1 standard statistical frameworks measuring international trade services developed BPM6 MSITS (2010) issue . Call centre services "business process outsourcing" (BPO) identified MSITS (2010) (United Nations, 2012: 81) area warranting attention: 3.294. Call-centre services identified separate component BPM6 EBOPS 2010, suggested complementary grouping MSITS 2010. aggregation groups relevant transactions ( , call centres) included services item, correspond services call-centres ( , computer technical support, debt collection marketing services). growing importance number economies, broader grouping created cover Business Process Outsourcing (BPO) services [emphasis added]. 25. existing "call-centre services" complementary grouping number limitations. , provide precise definition call centres ( terms minimum number operators facility, terms type activity), renders international comparisons difficult. , definitions concepts adapted business models technology. , annual business survey services trade, Reserve Bank India term "customer contact centers" cover call centre activities remote sales outreach -customers, survey research. , suggested note, call centre activities defined CPC Ver.2.113 involve delivery wide variety established services (.., financial services, insurance services, .). Call centres constitute service product, se, method organizing work applied provision wide variety services. BPM6 EBOPS 2010 apply principle defining items based nature service, method delivery. principle clear MSITS 12 "Cross-border supply (Mode 1), supplier consumer remain respective territories ( correspond traditional notion trade cover, , services supplied telephone Internet)" (United Nations, 2012: 16, para 2.25). 13 CPC Ver.2.1 8593 Telephone-based support services includes -categories: Telephone call centre services (85931), includes “ orders clients telephone, soliciting contribution providing information clients telephone, telemarketing”; telephone-based support services (85939), includes “telephone answering services telephone wake- services.” corresponds 10.3.5. business services EBOPS 2010. 10 (2010, section , .40). existing "call-centre services" complementary grouping exception principle mentioned : 3.61. cases company ‘‘outsources’’ services , contracts (specialist) company provide services previously internal company functions ( , billing information “” services), services classified services item. Services supplied “call centres” similar types operation classified type service [emphasis added]. , call centres selling products included trade-related services, call centres providing computer support included computer services. analytical interest activities, EBOPS 2010 proposes complementary grouping call-centre services ( para. 3.294). 26. subset potentially ITES delivered remotely ICT networks, smaller share delivered call centres. recommended focus measurement efforts broader, inclusive complementary grouping ICT-enabled services. surveys focus exports call centres conducted countries high interest exports call centres. surveys, complementary grouping developed note provide framework categorizing exports call centres. 27. Existing statistics international trade services distinguish services mode delivery. Balance payments statistics include data services delivered Mode 1, 2 4 indiscriminately (MSITS, 2010).14 Trade statistics mode delivery compiled limited number economies data obtained business surveys.15 mentioned earlier, trade ITES definition occurs Mode 1 (cross-border supply). 28. guide estimation distribution trade services mode supply, MSITS (2010) proposes simplified allocation main balance payments service categories dominant mode() supply (table .2, .132, MSITS 2010). , services predominantly delivered Mode 1: transport, insurance pension services, financial services, charges intellectual property rights, telecommunications, information services, operating leasing services, trade-related services distribution (wholesale, retail trade) services. MSITS (2010) notes services single predominant mode supply. , delivered predominantly Modes 1 416: computer services, business services, personal cultural recreational services. simplified allocation specifies actual distribution mode supply vary country country depending national circumstances. guide exclude possibility international trade services delivered modes predominant . Balance payments statistics easily yield information trade ITES ( Mode 1). 29. Analysis -components EBOPS 2010 major components confirm EBOPS categories easily identifying services delivered remotely ICT networks (potentially ICT-enabled). Figure 1 shows distribution CPC Ver.2.1 codes identified potentially ICT-enabled, major EBOPS 2010 service component. emerges services delivered remotely ICT networks distributed unevenly EBOPS 2010 14 MSITS 2010 describes modalities services supplied, identified GATS: cross-border (Mode 1); consumption (Mode 2); commercial presence (Mode 3) presence natural persons (Mode 4). "Distinctions modes based service supplier consumer present country countries transaction effected." (United Nations, 2012: 3, para 1.12). 15 Zealand 85.8% commercial services exports 2011 Mode 1, variation sector, 28% total technical professional services delivered Mode 4 (Statistics Zealand, 2012). 16 "Presence natural persons (Mode 4), individual ( service supplier - employed person employee) present order supply service ( case, , […] computer specialist employer supply information technology (IT) service)" (United Nations, 2012: 16, para 2.25). 11 major components. case EBOPS 10.3.5 Business Services ... salient: 46% CPC Ver. 2.1 product codes included category potentially delivered remotely. feasible EBOPS 2010 balance payments data extract content ICT-enabled services existing statistics. 30. background, note proposes complementary grouping singles services delivered remotely ICT networks, .. potentially ICT-enabled services ( Table 2). Services delivered remotely ICT networks include involve movement physical objects people, transport services, requiring face--face contact, personal services, services ICT purposes remote delivery (.., manage logistics movement objects track appointments personal services). categorization potentially ICT-enabled covers unique codes identified EBOPS 2010 - CPC Ver.2 correspondence table, extended CPC Ver.2.1 ( summary codes Table 3 detailed correspondences Annex 4). 31. develop classification measuring reporting international trade ICT- enabled services, 275 CPC items latest EBOPS 2010-CPC Ver.2- CPC Ver.2.1 correspondence table divided main types altogether 21 logical -categories summarized table 3: 1) Potentially ICT-enabled services ( -categories); 2) -ICT enabled services, comprising ) Transport travel services ( -categories); ) -site personal services ( -categories). -categories types determined aim creating concise intuitively logical taxonomy.17 - categories services potentially delivered remotely ICT networks (1.1-1.9) comprise proposed definition ITES (Table 4). Annex 5 shows -categories potentially ICT- enabled services CPC Ver.2.1 product codes. Figure 1. Distribution potentially ICT-enabled services EBOPS 2010 major components, EBOPS 2010-CPC Ver.2- CPC Ver.2.1 correspondences Source: (United Nations, 2012) UN Statistical Division, “Correspondence EBOPS 2010 Central Product Classification (CPC, version 2) - Detailed version” correspondence CPC Ver.2 CPC Ver.2.1 http://unstats..org/unsd/tradeserv/tfsits/msits2010/ebops2cpc_detailed.htm#ebops4 17 classification requires development consolidated set definitions -category (based correspondences EBOPS CPC). 12 Table 2. Classification identify potentially ICT-enabled services Type service Description Possibly ICT- enabled ( delivered remotely) Type 1 Potentially ICT-enabled services Services delivered remotely. Includes ICT services, sales marketing, management, administration, office services, engineering, &, education, service delivered remotely. Type 2 ICT-enabled Transport travel services involve transport physical objects, material, electricity. -site personal services require -site personal delivery. Table 3. -categories classifications potentially ICT-enabled services -ICT enabled services Main types -categories # EBOPS 2010 codes # CPC Ver.2.1 codes # ISIC Rev.4 codes Type 1 Potentially ICT-enabled services 40 109 69 1.1 ICT services – Telecommunications 1 3 2 1.2 ICT services – Computer services (including computer software) 2 12 5 1.3 Sales marketing services, including trade leasing services 2 4 4 1.4 Information services 6 21 11 1.5 Insurance financial services 8 32 23 1.6 Management, administration, office services 4 16 23 1.7 Licensing services 4 7 8 1.8 Engineering, related technical services & 10 24 12 1.9 Education training services 1 9 2 Type 2 ICT-enabled services 40 133 73 Transportation travel services 22 57 23 2.1 Transportation travel services - transport industry services 7 17 8 2.2 Transportation travel services - freight services 9 13 8 2.3 Transportation travel services - passenger services 6 25 8 person -site services 19 79 55 3.1 person -site services - trade leasing services 4 16 7 3.2 person -site services - utilities infrastructure-related services 2 9 4 3.3 person -site services - agricultural, forestry, fishing mining services 2 3 3 3.4 person -site services - construction services 2 4 2 3.5 person -site services - health social services 3 6 7 3.6 person -site services - -person recreational services 4 26 9 3.7 person -site services - maintenance repair services 3 18 15 3.8 person -site services - manufacturing services 1 4 3 3.9 person -site services - public membership organization services 5 7 5 13 Table 4. -categories Type 1: potentially ICT-enabled services 1.1 ICT services - Telecommunications 1.2 ICT services - Computer services (including computer software) 1.3 Sales marketing services, . trade leasing services 1.4 Information services 1.5 Insurance financial services 1.6 Management, administration, office services 1.7 Licensing services 1.8 Engineering, related technical services, research development (&) 1.9 Education training services Recommendation #5: Create complementary grouping ICT-enabled services classification developed study measure international trade ICT-enabled services. classification 9 -categories potentially ICT-enabled services ( table 4). 32. proposed classification reflects comments received members TGServ TFSITS focusing aspects: ) include "Potentially ICT-enabled services" - Telemedicine easily identified stand- type service CPC Ver.2.1. activity , , included trade services statistics EBOPS 2010 item 11.2.1 Health services. suggested item included -category 1.5 Information services classification. - Online travel services, reservation services, tourism promotion visitor information services identified services potentially delivered remotely. type appears CPC Ver.2.1 855 Travel arrangements, tour operator related services trade statistics included EBOPS 2010 10.3.5 business services ... included -category 1.6 Management, administration - office services classification. BPM6 standard component travel services considered potentially ICT-enabled travel services generally delivered consumption , necessitating physical presence visitors. - Call centres activities included potentially ICT-enabled services. correspond CPC Ver.2.1 85931 Telephone call centre services (EBOPS 2010 10.3.5 business services ..), partially 83117 Business process management services (EBOPS 2010 10.2.1.3 Business management consulting public relation services), included -category 1.6 Management, administration -office services classification, partially 83132 IT support services (EBOPS 2010 9.2.2 Computer services - computer services) included -category 1.2 Computer services classification. - Financial intermediation services indirectly measured (FISIM)18 accounted separately EBOPS 2010 -component 7.2. suggested include type activity potentially ICT-enabled services (type 1 classification) financial services 1.6 Management, administration -office services. 18 "FISIM calculated : • loans financial corporations, difference interest payable loans, amount payable reference rate • deposits financial corporations, difference interest earned reference rate , interest earned." (United Nations, 2012: 65, para 3.206). ICT services potentially ICT-enabled services Potentially ICT- enabled services 14 ii) Swapping service items -categories classification ( correspondence classification-EBOPS 2010- CPC Ver.2- CPC Ver.2.1- ISIC Rev.4 annex 4 reference). - CPC Ver.2.1 8392 Design originals correspond EBOPS 10.1.1.2 Sale proprietary rights arising research development included classification -category research development (&) engineering related technical services ( merged -category 1.8 Engineering, related technical services &). - Audiovisual services recordings live performance considered information engineering services. Specifically refers CPC Ver.2.1 961 Audio-visual services [ relate production motion pictures ( film, videotape, disk transmitted electronically), radio television programmes (live recorded) musical recordings] - correspond EBOPS 11.1.1 Audio-visual services. iii) Renaming regrouping -categories classifications - suggested create separate -category licensing services charges intellectual property split Management, administration -office services (1.6). -category 1.7, corresponds EBOPS 2010 component 8 Charges intellectual property included . - suggested regroup engineering related technical services & services -category 1.8 engineering, related technical services &. suggestion board reflected Annex 4. - suggested rename -category 1.9 (education training services) personal services, components derived EBOPS 2010 component 11, includes personal services delivered cross-border. suggestion adopted. 33. terms collecting data measure trade ICT-enabled services, methods considered. envisioned applied flexibly resources, expertise, policy interests member states. 34. approach measure services delivered Mode 1 (cross-border supply) survey methodology developed MSITS (2010) list potentially ICT-enabled services19 ( Annex 4). ICT-enabled services supplied borders (Mode 1) travel natural persons (Mode 4) consumers (Mode 2). services deemed supplied cross-border (Mode 1), people crossing borders, ICT-enabled. approach, compiling agency (central bank / statistical office) identify modes supply collection compilation. administrative records ( ITRS) records examined clues mode supply employed. business surveys , questions added identify modes supply , extension, ITES. Recommendation #6: capture ICT-enabled portion category service, countries collect data trade services Modes Supply 1, 2 4. Data Mode 1: “Service delivered territory Member, territory Member,” equivalent trade ICT-enabled services selected types services identified (Annex 4). 19 Potentially ICT-enabled services include EBOPS 2010 components 6 Insurance pension services, 7 Financial services, 8 Charges intellectual property rights .., 9 Telecommunications, computer, information services, parts 10 business services 11 Personal, cultural, recreational services ( Annex 4 detail). 15 35. country measuring modes supply, interested measuring ICT-enabled services, question added existing ( ) business surveys trade services:  Estimate % services transactions [country ] delivered remotely ( Table 5) Table 5. Model questions business survey measuring ICT-enabled services Type Service (based alternative grouping potentially ICT-enabled services) % sales [country ] delivered remotely % purchases [country ] received Internet phone, 1.1 ICT services - Telecommunications 1.2 ICT services - Computer services 1.3 Sales marketing services, including trade leasing services 1.4 Information services 1.5 Insurance financial services 1.6 Management, administration, office services 1.7 Licensing services 1.8 Engineering, related technical services & 1.9 Education training services Recommendation #7: country measuring modes supply, interested measuring ICT-enabled services, add specific question remote delivery services business surveys trade services. 36. complementary grouping ICT-enabled services efforts improve collection international trade services statistics business statistics, including business functions (Nielsen Sturgeon, 2014). Collecting trade services data business surveys offers additional possibility linking services, output employment data, collected classified differently. business survey questions proposed extended collect data modes delivery. 37. operationalize ITES definition proposed note, conduct pilot business surveys. exporting countries data collection benefit advantage enterprises sell ITES services . case surveys focus enterprises produce ICT-enabled services ( potentially ICT-enabled services providers) covering entire economy. correspondence classification services industry codes (ISIC Rev.4) identifying relevant industries ( annex 4). 38. recommended Partnership Measuring ICT Development add core indicators list capture exports imports trade ICT-enabled services (recommendation #8). Recommendation #8: indicators added Partnership core list ICT indicators: 1) imports 2) exports ICT-enabled services proportion total imports (exports) services. Reporting data disaggregated main -categories complementary grouping ICT-enabled services recommended addition aggregate . 16 References Graham JM, Davis , Lippodt , Mann Triplett (2007). measure national: quantifying innovative strength improved service sector metrics. Special Report . 11. National Bureau Asian Research. International Monetary Fund (2009). Balance Payments International Investment Position Manual. International Monetary Fund. Washington, .. Jensen JB (2011). Global Trade Services: Fear, Facts, Offshoring. Peterson Institute International Economics. Washington, DC. National Academy Public Administration (2006). -shoring: big Report NAPA panel .. Congress Bureau Economic Analysis. Nielsen PB Sturgeon (2014). business functions measure international trade economic globalization. Prepared : International Conference Trade Economic Globalization 29 September – 1 October 2014, Aguascalientes, Mexico. OECD (2006). Potential impacts international sourcing occupations. DSTI/ICCP/IE(2006)1/FINAL. OECD. Paris. OECD (2007). china centre offshoring ict-enabled services DSTI/ICCP/IE(2006)10/FINAL. OECD. Paris. Sturgeon , Levy , Brown , Jensen JB Weil (2006). ’ measure economic effects services offshoring: data gaps fill . MIT Industrial Performance Center working paper 06-006. MIT. UNCTAD (2009). Information Economy Report 2009: Trends Outlook Turbulent Times. United Nations. York Geneva. UNCTAD (2012). Information Economy Report 2012: Software Industry Developing Countries. United Nations. UNCTAD (2013). Information Economy Report 2013: Cloud Economy Developing Countries. United Nations. York Geneva. UNCTAD (2015). Information Economy Report 2015: Unlocking Potential -Commerce Developing Countries. United Nations. York Geneva. UNCTAD UNDESA (2014). Updating partnership definition ict goods hs 2007 hs 2012. Technical Note . 2. United Nations (2012). Manual Statistics International Trade Services 2010. United Nations. Geneva; York. United States Government Accountability Office (2004). International trade: current government data provide limited insight offshoring services. Report Congressional Requesters . GAO-04-932. United States Government Accountability Office (2005a). International trade, .. india data offshoring show significant differences. Report Congressional Committees . GAO-06- 116. United States Government Accountability Office (2005b). Offshoring services: overview issues. Report Congressional Committees . GAO-06-5. Van Welsum Reif (2009). Work : Globalization ICT-Enabled Services. NBER. 289–325. 17 Annex 1. Table 8. Revised extended core list ICT indicators (2013), current trade-related indicators highlighted A1 Fixed telephone subscriptions 100 inhabitants A2 Mobile cellular telephone subscriptions 100 inhabitants A3 Fixed Internet subscriptions 100 inhabitants A4 Fixed broadband Internet subscriptions 100 inhabitants A5 Mobile broadband subscriptions 100 inhabitants A6 International Internet bandwidth inhabitant (bits//inhabitant) A7 Percentage population covered mobile cellular telephone network A8 Fixed broadband Internet access prices A9 Mobile cellular telephone prepaid prices A10 Percentage localities public Internet access centres (PIACs) HH1 Proportion households radio HH2 Proportion households television HH3 Proportion households telephone HH4 Proportion households computer HH5 Proportion individuals computer HH6 Proportion households Internet HH7 Proportion individuals Internet HH8 Proportion individuals Internet, location HH9 Proportion individuals Internet, type activity HH10 Proportion individuals mobile cellular telephone HH11 Proportion households Internet, type service HH12 Proportion individuals Internet, frequency HH13 Proportion households multichannel television, type HH14 Barriers household Internet access HH15 Individuals ICT skills, type skills HH16 Household expenditure ICT B1 Proportion businesses computers B2 Proportion persons employed routinely computers B3 Proportion businesses Internet B4 Proportion persons employed routinely Internet B5 Proportion businesses Web presence B6 Proportion businesses Intranet B7 Proportion businesses receiving orders Internet B8 Proportion businesses placing orders Internet B9 Proportion businesses Internet type access B10 Proportion businesses local area network (LAN) B11 Proportion businesses Extranet B12 Proportion businesses Internet type activity ICT1 Proportion total business sector workforce involved ICT sector ICT2 ICT sector share gross added ICT3 ICT goods imports percentage total imports ICT4 ICT goods exports percentage total exports ED1 Proportion schools radio educational purposes ED2 Proportion schools television educational purposes ED3 Proportion schools telephone communication facility ED4 Learners--computer ratio schools computer-assisted instruction ED5 Proportion schools Internet access type access ED6 Proportion learners access Internet school ED7 Proportion learners enrolled post-secondary level ICT services ICT-enabled fields ED8 Proportion ICT-qualified teachers schools EG1 Proportion persons employed central Government organizations routinely computers EG2 Proportion persons employed central Government organizations routinely Internet EG3 Proportion central Government organizations local area network (LAN) EG4 Proportion central Government organizations Intranet EG5 Proportion central Government organizations Internet access, type access EG6 Proportion central Government organizations Web presence EG7 Selected Internet-based online services citizens, level sophistication service Source: Partnership (2014), http://unstats..org/unsd/statcom/doc14/2014-8-ICT-.pdf. 18 Annex 2. Table 9. ICT service sector definition (based ISIC Rev.4), detailed CPC EBOPS correspondences ISIC rev.4 CPC Ver.2.1 EBOPS 2010 5820 - Software publishing *38582, 47811, 47812, 47813, 47814, 47821, 47822 47829 - application software, packaged NA - goods category CPC: 47 - Metal products, machinery equipment; Radio, television communication equipment apparatus; Packaged software; Application software, packaged) 73311 - Licensing services computer software 8.3 - Licenses reproduce / distribute computer software 83143 - Software originals 9.2.1 - Computer services - Computer software 84341 - System software downloads 84342 - Application software downloads 84391 - -line games 84392 - -line software *89110 - Publishing, fee contract basis Part 10.3.5 - business services ... 611 - Wired telecommunications activities 612 - Wireless telecommunications activities 613 - Satellite telecommunications activities 619 - telecommunications activities (Note: ISIC code corresponds multiple CPC codes, 84110 8412-84190; CPC distinguish wireless satellite-based telecommunications) 84110 - Carrier services 9.1 - Telecommunications services 84120 - Fixed telephony services 84131 - Mobile voice services 84132 - Mobile text services 84133 - Mobile data services, text services 84140 - Private network services 84150 - Data transmission services 84190 - telecommunications services 84210 - Internet backbone services 84221 - Narrowband Internet access services 84222 - Broadband Internet access services 84290 - Internet telecommunications services part ICT sector definition 84631 - Broadcasting services 6201 - Computer programming activities 83141 - IT design development services applications 9.2.2 - Computer services - computer services 6202 - Computer consultancy computer facilities management activities 83131 - IT consulting services 83132 - IT support services 83142 - IT design development services networks systems 83161 - Network management services 83162 - Computer systems management services 6209 - information technology computer service activities 87332 - Installation services personal computers peripheral equipment Part 10.3.5 - business services ... 6311 - Data processing, hosting related activities 83151 - Website hosting services Part 9.2.2 - Computer services - computer services 83152 - Application service provisioning 83159 - hosting IT infrastructure provisioning services *83633 - Sale Internet advertising space ( commission 10.2.2 - Advertising; market research; public opinion polling 6312 - Web portals *83633 - Sale Internet advertising space ( commission) 84394 - Web search portal content Part 9.3.2 - Information services - information services 9511 - Repair computers peripheral equipment 87130 - Maintenance repair services computers peripheral equipment Part 9.2.2 - Computer services - computer services 9512 - Repair communication equipment 87153 - Maintenance repair services telecommunication equipment apparatus 2 - Maintenance repair services ... ………………………………….. part ICT sector definition ISIC rev.4 8549 - education *92919 - education training services, .. 9.2.2 - Computer services - computer services 6391 - News agency activities 844 - News agency services 9.3.1 - Information services - News agency services *5812 - Publishing directories mailing lists 8394- Original compilations facts/information 9.3.2 - Information services - information services *7490 - professional, scientific technical activities ... *8399 - professional, technical business services ... *5813 - Publishing newspapers, journals periodicals 84312 - Online newspapers periodicals *5812 - Publishing directories mailing lists 84313 - Online directories mailing lists *5819 - publishing activities 84393 - Online adult content *6312 - Web portals 84394 - Web search portal content *5819 - publishing activities 84399 - online content ... 9101 - Library archives activities 845 - Library archive services *Partial allocation Sources: ICT Industry Definition: OECD (2007), Classifying Information Communication Technology (ICT) Services. DSTI/ICCP/IIS(2006)11/FINAL. www.oecd.org/dataoecd/39/25/38226951.pdf. UNSD website ISIC-CPC CPC- EBOPS correspondences. 19 Annex 3. Data availability international trade ICT services, BPM5 BPM6 components, 2012 - Tables 10 11 Table 10. Exports ICT services, data availability BPM5 BPM6 components, 2012 (US dollars current prices current exchange rates millions) Sorted 1st Aggregate , 2nd BPM5, 3rd Total services, descending order ECONOMY Total services Communi- cations services (BPM5) Computer information services (BPM5) Telecommuni -cations (EBOPS 2010 9.1) Computer services (EBOPS 2010 9.2) Aggregate (communications & computer information services) Aggregate (telecommuni- cations & computer services) Proportion aggregate total services Proportion aggregate total services India 146'144 1'647 47'178 1'623 46'995 48'826 48'618 33% 33% Ireland 116'017 806 45'845 645 45'754 46'651 46'399 40% 40% Germany 270'442 11'974 20'300 3'680 20'300 32'273 23'979 12% 9% United States 651'492 14'398 17'340 14'009 11'292 31'738 25'301 5% 4% United Kingdom 291'863 9'491 14'926 7'894 12'130 24'417 20'024 8% 7% China 191'430 1'793 14'454 .. .. 16'247 data 8% data France 216'227 7'290 6'248 7'239 6'179 13'539 13'418 6% 6% Netherlands 133'423 5'126 6'497 1'833 4'535 11'623 6'368 9% 5% Canada 79'787 2'991 7'785 2'023 6'695 10'776 8'718 14% 11% Belgium 101'534 4'713 5'314 4'059 4'834 10'027 8'893 10% 9% Sweden 70'988 1'773 8'037 1'480 7'853 9'811 9'333 14% 13% Spain 137'729 2'114 6'500 - - 8'614 data 6% data Italy 105'139 5'686 2'512 5'404 2'410 8'198 7'814 8% 7% Finland 28'212 404 5'830 259 5'780 6'234 6'039 22% 21% Israel 30'883 278 4'311 278 4'252 4'589 4'529 15% 15% Austria 60'485 1'385 3'131 914 2'926 4'516 3'839 7% 6% Luxembourg 72'202 2'559 1'466 2'531 1'254 4'025 3'785 6% 5% Russian Federation 59'104 1'550 2'088 1'406 1'995 3'638 3'401 6% 6% Philippines 20'322 505 2'502 501 2'500 3'007 3'001 15% 15% Poland 37'906 546 2'413 464 2'232 2'959 2'696 8% 7% Malaysia 37'615 856 2'069 828 1'990 2'924 2'819 8% 7% Australia 53'245 1'259 1'545 181 1'468 2'804 1'650 5% 3% Denmark 66'041 627 2'151 529 1'917 2'778 2'446 4% 4% China, Hong Kong SAR 125'265 1'760 1'005 1'398 906 2'765 2'304 2% 2% Czech Rep. 22'062 493 2'014 454 1'991 2'506 2'444 11% 11% Norway 42'904 953 1'501 802 1'497 2'454 2'299 6% 5% Japan 145'590 968 1'355 .. .. 2'323 data 2% data Romania 10'812 563 1'450 530 1'447 2'013 1'977 19% 18% Argentina 15'107 234 1'721 201 1'717 1'955 1'918 13% 13% Costa Rica 5'483 25 1'831 20 1'831 1'856 1'851 34% 34% Hungary 20'362 307 1'298 217 1'257 1'604 1'474 8% 7% Ukraine 19'397 550 992 329 937 1'542 1'266 8% 7% Indonesia 23'113 1'091 203 .. .. 1'294 data 6% data Portugal 24'539 655 602 623 593 1'257 1'216 5% 5% Morocco 13'466 681 426 670 420 1'108 1'090 8% 8% Egypt 21'767 881 203 .. .. 1'084 data 5% data China, Taiwan Province 49'111 499 505 482 .. 1'004 data 2% data Brazil 39'864 381 596 351 570 977 921 2% 2% Greece 35'370 455 440 425 418 895 844 3% 2% Korea, Rep. 111'559 357 464 165 298 821 463 1% 0% Bulgaria 7'376 160 597 141 493 756 634 10% 9% Slovakia 7'156 197 553 167 497 750 664 10% 9% Sri Lanka 3'800 109 564 109 564 673 673 18% 18% Zealand 13'145 181 436 .. .. 617 data 5% data Belarus 5'998 191 416 182 408 607 590 10% 10% Pakistan 6'600 317 266 316 265 583 581 9% 9% Serbia 4'789 293 285 291 285 578 576 12% 12% Slovenia 6'638 367 177 356 139 544 496 8% 7% Croatia 11'933 271 248 262 237 519 499 4% 4% Estonia 5'469 210 279 196 264 490 460 9% 8% South Africa 15'148 185 295 173 .. 480 data 3% data Turkey 43'800 458 17 417 0 475 417 1% 1% Thailand 49'643 454 20 454 20 474 474 1% 1% Kenya 4'845 471 0 468 .. 471 data 10% data Bangladesh 2'642 330 84 327 83 413 410 16% 16% Lebanon 22'139 363 47 356 42 409 398 2% 2% Tunisia 5'253 340 40 334 40 380 374 7% 7% Chile 12'456 159 206 .. .. 365 data 3% data Colombia 5'264 294 67 285 59 361 345 7% 7% Panama 9'348 326 34 321 34 360 355 4% 4% Guatemala 2'430 288 33 285 31 321 316 13% 13% Latvia 4'531 124 196 112 177 320 289 7% 6% Senegal 1'307 242 26 242 - 268 data 21% data Algeria 3'815 241 23 236 19 264 256 7% 7% Dominican Rep. 5'765 200 32 153 32 232 185 4% 3% Honduras 1'066 223 8 222 8 231 230 22% 22% Uruguay 3'383 37 179 34 179 216 213 6% 6% Lithuania 5'898 117 92 97 88 208 184 4% 3% Rep. Moldova 936 140 56 123 42 196 165 21% 18% 20 ECONOMY Total services Communi- cations services (BPM5) Computer information services (BPM5) Telecommuni -cations (EBOPS 2010 9.1) Computer services (EBOPS 2010 9.2) Aggregate (communications & computer information services) Aggregate (telecommuni- cations & computer services) Proportion aggregate total services Proportion aggregate total services Peru 5'130 147 46 147 .. 193 data 4% data Mauritius 3'408 110 64 106 .. 173 data 5% data Albania 2'141 158 15 141 13 173 154 8% 7% Ethiopia 2'776 165 0 164 .. 165 data 6% data El Salvador 1'327 95 67 91 67 162 158 12% 12% Iran (Islamic Rep. ) 6'687 72 86 .. .. 158 data 2% data Venezuela (Bolivarian Rep. ) 2'205 142 12 64 12 154 76 7% 3% Nicaragua 719 148 1 146 1 149 147 21% 20% Ecuador 1'810 144 0 144 .. 144 data 8% data Malta 4'885 49 90 36 89 139 125 3% 3% TFYR Macedonia 1'052 73 65 71 .. 138 data 13% data Cyprus 7'924 82 54 69 48 136 117 2% 1% Kazakhstan 4'821 119 17 108 12 136 120 3% 2% Bolivia (Plurinational State ) 963 80 35 79 10 114 89 12% 9% Armenia 1'032 33 65 32 61 98 93 9% 9% Azerbaijan 4'281 91 5 90 3 96 93 2% 2% Cameroon 1'628 95 1 95 1 96 96 6% 6% Iceland 3'006 36 57 30 53 93 82 3% 3% Tajikistan 818 90 0 90 0 90 90 11% 11% Cambodia 2'545 89 0 45 0 89 45 4% 2% Bermuda 1'402 48 41 44 41 89 85 6% 6% Burkina Faso 425 77 5 77 5 81 81 19% 19% Uganda 2'094 23 57 17 57 80 74 4% 4% Guyana 298 69 10 69 10 79 79 26% 26% Madagascar 1'358 39 18 .. .. 57 data 4% data Iraq 2'833 49 7 49 2 56 51 2% 2% Georgia 2'544 49 4 46 2 53 48 2% 2% State Palestine 936 47 5 47 .. 52 data 6% data Nigeria 2'411 51 0 51 .. 51 data 2% data Benin 434 50 0 50 0 50 50 12% 12% Guinea 159 49 1 49 1 50 50 31% 31% United Rep. Tanzania 2'632 39 7 39 7 47 47 2% 2% Afghanistan 3'056 29 18 28 14 46 42 2% 1% Dem. Rep. Congo 288 45 0 45 .. 45 data 15% data Montenegro 1'264 39 5 38 5 44 43 3% 3% Mozambique 1'100 32 5 32 4 38 36 3% 3% Curacao 1'421 25 6 24 6 30 29 2% 2% Malawi 109 23 1 20 1 24 22 22% 20% Cabo Verde 598 24 0 .. .. 24 data 4% data Mongolia 961 21 2 21 2 23 23 2% 2% Aruba 1'758 22 0 .. .. 22 data 1% data Fiji 1'208 21 1 20 1 22 20 2% 2% Sudan 1'059 19 0 19 0 19 19 2% 2% Rwanda 425 16 0 16 .. 16 data 4% data Suriname 175 13 1 13 1 14 14 8% 8% French Polynesia 1'133 14 0 14 0 14 14 1% 1% Paraguay 756 13 0 12 .. 13 data 2% data Kyrgyzstan 1'230 11 2 11 2 13 13 1% 1% Namibia 838 12 0 12 0 13 13 2% 2% Grenada 153 12 0 .. .. 12 data 8% data Faeroe Islands 200 10 0 6 0 11 7 5% 3% Swaziland 242 9 0 .. .. 9 data 4% data Antigua Barbuda 496 8 0 .. .. 8 data 2% data Samoa 193 6 1 5 1 7 6 4% 3% Botswana 260 5 2 5 2 7 7 3% 3% Caledonia 549 5 2 5 2 7 7 1% 1% Sint Maarten (Dutch part) 1'040 6 0 6 0 7 7 1% 1% Dominica 152 7 0 .. .. 7 data 4% data Saint Vincent Grenadines 143 6 0 .. .. 6 data 4% data Saint Kitts Nevis 182 6 0 .. .. 6 data 3% data Saint Lucia 399 6 0 .. .. 6 data 1% data Montserrat 12 3 0 .. .. 3 data 28% data Vanuatu 322 2 0 1 0 2 2 1% 1% Papua Guinea 477 2 0 .. .. 2 data 0% data Anguilla 131 1 0 .. .. 1 data 1% data Tonga 77 1 0 1 0 1 1 1% 1% 21 ECONOMY Total services Communi- cations services (BPM5) Computer information services (BPM5) Telecommuni -cations (EBOPS 2010 9.1) Computer services (EBOPS 2010 9.2) Aggregate (communications & computer information services) Aggregate (telecommuni- cations & computer services) Proportion aggregate total services Proportion aggregate total services Kuwait 8'837 3'448 - 3'446 .. data data data data Switzerland 90'831 785 - .. .. data data data data Bahrain 2'819 638 - 638 .. data data data data Qatar 9'922 411 - .. .. data data data data Saudi Arabia 11'050 307 - 307 - data data data data Mexico 16'146 255 - 255 .. data data data data Nepal 925 231 - 231 .. data data data data Mali 340 145 - 140 - data data data data Viet Nam 9'620 138 - 126 .. data data data data Jamaica 2'674 117 - 117 - data data data data Bosnia Herzegovina 1'135 103 - 100 - data data data data Sierra Leone 182 102 - 98 .. data data data data Oman 2'874 75 - 75 .. data data data data China, Macao SAR 45'331 62 - 62 .. data data data data Maldives 2'016 44 - 44 .. data data data data Lao People' Dem. Rep. 577 35 - 31 .. data data data data Angola 780 33 - 33 .. data data data data Zambia 467 28 - .. .. data data data data Haiti 549 26 - 26 .. data data data data Belize 406 13 - 13 - data data data data Seychelles 435 10 - 10 .. data data data data Libya 152 10 - 10 .. data data data data Djibouti 339 10 - 10 .. data data data data Timor-Leste 69 7 - 7 .. data data data data Lesotho 73 6 - 4 .. data data data data Solomon Islands 142 3 - 3 .. data data data data Gambia 151 2 - 2 .. data data data data Bhutan 102 1 - 1 .. data data data data Sao Tome Principe 18 1 - 1 .. data data data data Singapore 117'348 - - - - data data data data United Arab Emirates 15'069 - - .. .. data data data data Cuba 12'760 - - .. .. data data data data Jordan 5'686 - - .. .. data data data data Ghana 3'259 - - .. .. data data data data Bahamas 2'691 - - .. .. data data data data Uzbekistan 2'396 - - .. .. data data data data Yemen 1'159 - - - .. data data data data Barbados 1'133 - - - - data data data data ôte 'Ivoire 984 - - - - data data data data Liberia 507 - - .. .. data data data data Congo 489 - - .. .. data data data data Chad 415 - - .. .. data data data data Zimbabwe 387 - 2 .. .. data data data data Gabon 180 - - .. .. data data data data Mauritania 161 - - .. .. data data data data Burundi 93 - - .. .. data data data data Central African Rep. 69 - - .. .. data data data data Comoros 68 - - .. .. data data data data Equatorial Guinea 59 - - .. .. data data data data Guinea-Bissau 21 - - - .. data data data data WORLD 4'449'558 108'038 253'209 79'532 213'721 354'196 285'293 8% 6% .. - reported Source: UNCTAD analysis WTO-UNCTAD data. Note: Original data sources : IMF, Eurostat, OECD, national statistics UNSD. Communications services (BPM5 standard component 3) include postal courier services telecommunications services. 22 Table 11. Imports ICT services, data availability BPM5 BPM6 components, 2012 (US dollars current prices current exchange rates millions) Sorted 1st Aggregate , 2nd BPM5, 3rd Total services, descending order ECONOMY Total services Communi- cations services (BPM5) Computer information services (BPM5) Telecommuni- cations (EBOPS 2010 9.1) Computer services (EBOPS 2010 9.2) Aggregate (communications & computer information services) Aggregate (telecommuni- cations & computer services) Proportion aggregate total services Proportion aggregate total services United States 444'674 8'449 25'657 8'007 23'783 34'106 31'790 8% 7% Germany 295'749 11'526 17'257 5'344 17'257 28'783 22'601 10% 8% United Kingdom 181'435 7'080 6'823 5'958 5'932 13'903 11'890 8% 7% France 174'300 4'823 8'292 4'708 8'276 13'116 12'984 8% 7% Italy 106'090 5'602 4'568 5'330 4'327 10'170 9'657 10% 9% Netherlands 120'200 4'441 5'361 1'920 4'417 9'802 6'337 8% 5% Belgium 91'539 3'698 4'108 3'116 3'937 7'806 7'053 9% 8% Canada 106'765 2'547 3'533 1'562 2'579 6'079 4'141 6% 4% Sweden 54'410 2'105 3'874 1'707 3'596 5'978 5'302 11% 10% Japan 176'797 1'184 4'496 .. .. 5'680 data 3% data Spain 90'211 2'687 2'982 2'498 2'355 5'669 4'853 6% 5% China 281'204 1'647 3'843 .. .. 5'490 data 2% data Russian Federation 106'313 2'538 2'651 2'518 2'313 5'189 4'831 5% 5% Brazil 80'939 311 4'447 310 4'337 4'758 4'646 6% 6% India 128'837 1'028 2'518 964 2'107 3'546 3'070 3% 2% Austria 42'375 1'132 1'886 820 1'652 3'018 2'472 7% 6% Denmark 58'188 769 2'195 712 2'068 2'965 2'780 5% 5% China, Hong Kong SAR 58'193 2'375 578 884 478 2'953 1'362 5% 2% Finland 30'129 518 2'410 400 2'358 2'928 2'758 10% 9% Malaysia 42'895 1'307 1'462 1'294 1'453 2'768 2'747 6% 6% Norway 48'539 1'059 1'695 867 1'686 2'754 2'552 6% 5% Luxembourg 42'193 1'135 1'542 1'113 1'401 2'676 2'514 6% 6% Poland 31'927 633 1'957 528 1'803 2'591 2'331 8% 7% Czech Rep. 19'517 821 1'279 552 1'211 2'100 1'763 11% 9% Australia 64'198 323 1'616 241 1'515 1'939 1'755 3% 3% Ireland 111'897 1'399 448 1'119 360 1'848 1'479 2% 1% Korea, Rep. 105'825 1'104 480 519 155 1'584 674 1% 1% Indonesia 33'887 717 726 .. .. 1'443 data 4% data Hungary 15'992 406 801 300 732 1'208 1'031 8% 6% China, Taiwan Province 42'763 611 568 590 .. 1'179 data 3% data Israel 21'045 278 873 278 758 1'151 1'036 5% 5% Argentina 18'473 459 638 416 590 1'097 1'005 6% 5% Portugal 13'376 532 472 511 444 1'005 955 8% 7% Greece 15'917 650 273 628 242 923 870 6% 5% Romania 9'345 410 492 406 485 902 891 10% 10% Zealand 12'147 207 608 .. .. 815 data 7% data Chile 14'732 197 554 .. .. 750 data 5% data Slovenia 4'321 389 221 378 148 610 526 14% 12% Nigeria 24'044 412 177 375 168 588 543 2% 2% Iran (Islamic Rep. ) 12'979 210 331 .. .. 541 data 4% data Ukraine 14'531 151 371 148 334 522 482 4% 3% Thailand 53'074 462 52 462 52 514 514 1% 1% Angola 22'119 455 50 455 50 505 505 2% 2% South Africa 17'671 302 185 266 .. 487 data 3% data Colombia 10'767 279 200 267 157 480 424 4% 4% Venezuela (Bolivarian Rep. ) 18'164 403 67 332 67 470 399 3% 2% Egypt 16'450 332 104 .. .. 436 data 3% data Croatia 3'641 171 240 157 208 411 365 11% 10% Peru 7'388 221 180 221 .. 401 data 5% data Slovakia 6'761 134 257 117 206 391 322 6% 5% Pakistan 8'417 198 184 191 169 382 360 5% 4% Serbia 4'155 185 193 182 192 378 374 9% 9% Estonia 3'909 203 156 190 142 359 332 9% 8% Philippines 14'009 194 156 194 142 350 336 2% 2% Turkey 20'891 323 13 282 0 336 282 2% 1% Lebanon 12'266 197 134 194 131 331 325 3% 3% Bulgaria 4'386 133 175 116 115 307 231 7% 5% Kazakhstan 12'735 184 71 169 50 255 220 2% 2% Latvia 2'611 128 119 119 82 247 201 9% 8% Kuwait 20'852 238 2 238 2 241 241 1% 1% Belarus 3'871 150 64 144 56 214 199 6% 5% Afghanistan 2'239 182 32 182 31 214 213 10% 10% Sri Lanka 2'538 68 139 68 139 207 207 8% 8% Cyprus 3'671 173 30 153 27 203 180 6% 5% Lithuania 4'316 136 54 103 48 189 151 4% 3% Iraq 13'291 114 52 114 25 166 139 1% 1% Ethiopia 3'583 163 1 163 .. 164 data 5% data Morocco 8'136 93 63 91 55 156 146 2% 2% Algeria 10'770 81 55 78 41 136 119 1% 1% Malta 3'046 88 47 75 45 135 120 4% 4% 23 ECONOMY Total services Communi- cations services (BPM5) Computer information services (BPM5) Telecommuni- cations (EBOPS 2010 9.1) Computer services (EBOPS 2010 9.2) Aggregate (communications & computer information services) Aggregate (telecommuni- cations & computer services) Proportion aggregate total services Proportion aggregate total services Azerbaijan 7'205 72 57 70 25 129 95 2% 1% Iceland 2'796 48 78 41 63 126 104 5% 4% Senegal 1'433 87 31 87 - 118 data 8% data Costa Rica 2'003 82 30 59 30 111 89 6% 4% Tunisia 3'298 70 31 68 31 101 99 3% 3% Madagascar 1'370 87 13 .. .. 100 data 7% data Mali 1'049 79 16 88 8 94 96 9% 9% Burkina Faso 1'208 65 23 65 23 88 88 7% 7% China, Macao SAR 10'878 40 41 40 41 81 81 1% 1% Bermuda 981 20 61 20 57 81 77 8% 8% State Palestine 1'196 20 60 20 .. 80 data 7% data Mauritius 2'443 61 17 57 .. 78 data 3% data Panama 4'184 70 8 70 8 78 78 2% 2% Rep. Moldova 957 40 37 34 32 77 65 8% 7% Bosnia Herzegovina 470 68 7 66 7 75 73 16% 15% TFYR Macedonia 993 28 46 25 .. 74 data 7% data Honduras 1'512 61 9 46 9 70 55 5% 4% Viet Nam 12'520 57 - 52 18 data 70 data 1% Guatemala 2'415 52 17 43 16 69 59 3% 2% Uganda 2'451 27 42 22 42 69 64 3% 3% Mongolia 2'061 47 22 47 22 69 69 3% 3% Bolivia (Plurinational State ) 2'000 27 40 24 18 67 42 3% 2% El Salvador 1'187 45 17 30 16 62 46 5% 4% Albania 1'872 44 18 43 16 62 60 3% 3% Dominican Rep. 2'284 38 24 29 24 62 53 3% 2% Mozambique 4'171 39 19 39 15 58 54 1% 1% Guyana 526 46 12 46 12 58 58 11% 11% Papua Guinea 3'733 34 23 .. .. 57 data 2% data United Rep. Tanzania 2'360 39 16 39 16 55 55 2% 2% Aruba 817 33 20 .. .. 53 data 7% data Uruguay 2'324 40 12 36 12 51 48 2% 2% Fiji 571 31 19 29 19 49 48 9% 8% Curacao 877 23 26 23 26 49 49 6% 6% Benin 583 41 7 41 3 48 44 8% 8% Cambodia 1'546 43 3 37 3 46 40 3% 3% Montenegro 495 19 26 18 26 45 44 9% 9% Nicaragua 922 41 0 37 0 41 37 4% 4% Faeroe Islands 364 14 24 9 23 38 32 10% 9% Tajikistan 890 35 3 35 3 38 38 4% 4% Cameroon 2'129 32 3 32 3 35 35 2% 2% Bangladesh 5'578 25 9 16 8 34 24 1% 0% Suriname 594 22 11 22 11 33 33 6% 6% Georgia 1'443 21 12 21 8 33 29 2% 2% Botswana 661 20 10 20 10 30 30 5% 5% Armenia 1'175 22 5 21 3 26 24 2% 2% French Polynesia 517 23 2 23 2 25 25 5% 5% Sudan 1'987 18 3 18 3 21 21 1% 1% Kyrgyzstan 1'532 5 15 4 15 20 19 1% 1% Caledonia 1'374 8 11 8 11 20 20 1% 1% Zambia 1'250 15 5 .. .. 19 data 2% data Kenya 2'384 14 1 13 .. 15 data 1% data Sierra Leone 531 13 1 13 0 15 14 3% 3% Vanuatu 146 12 3 11 3 15 14 10% 10% Cabo Verde 296 4 10 .. .. 14 data 5% data Sint Maarten (Dutch part) 259 12 1 12 1 13 13 5% 5% Rwanda 519 12 1 12 .. 13 data 2% data Guinea 882 10 3 10 3 13 13 1% 1% Lesotho 452 7 2 6 2 9 8 2% 2% Malawi 230 6 1 5 1 7 6 3% 3% Paraguay 927 4 2 .. 1 6 data 1% data Belize 188 3 3 3 1 6 4 3% 2% Bhutan 197 3 2 3 2 5 5 2% 2% Samoa 100 2 2 1 2 4 3 4% 3% Montserrat 19 3 0 .. .. 3 data 15% data Timor-Leste 991 2 1 2 .. 3 data 0% data Anguilla 52 3 0 .. .. 3 data 5% data Saint Kitts Nevis 112 3 0 .. .. 3 data 2% data Grenada 97 2 0 .. .. 2 data 3% data Saint Vincent Grenadines 89 1 0 .. .. 1 data 2% data Dominica 64 1 0 .. .. 1 data 2% data Tonga 74 0 0 0 0 1 1 1% 1% Saudi Arabia 73'407 2'027 - 2'027 .. data data data data 24 ECONOMY Total services Communi- cations services (BPM5) Computer information services (BPM5) Telecommuni- cations (EBOPS 2010 9.1) Computer services (EBOPS 2010 9.2) Aggregate (communications & computer information services) Aggregate (telecommuni- cations & computer services) Proportion aggregate total services Proportion aggregate total services Qatar 23'906 1'386 - .. .. data data data data Switzerland 46'907 708 - .. .. data data data data Mexico 30'488 185 - 185 .. data data data data Jamaica 2'035 67 - 67 - data data data data Oman 8'681 60 - 60 .. data data data data Bahrain 1'480 59 - 59 .. data data data data Maldives 587 58 - 58 .. data data data data Libya 6'996 41 - 41 .. data data data data Solomon Islands 203 17 - .. .. data data data data Ecuador 3'217 16 - 16 .. data data data data Lao People' Dem. Rep. 341 13 - 8 .. data data data data Haiti 1'116 12 - 12 .. data data data data Swaziland 827 8 - .. .. data data data data Nepal 896 7 - 7 .. data data data data Dem. Rep. Congo 2'289 3 - 3 .. data data data data Saint Lucia 198 2 - .. .. data data data data Gambia 80 2 - 1 .. data data data data Antigua Barbuda 212 2 - .. .. data data data data Seychelles 207 1 - 1 .. data data data data Bahamas 1'538 1 - 1 .. data data data data Sao Tome Principe 25 1 - 1 .. data data data data Singapore 123'849 - - - - data data data data United Arab Emirates 63'148 - - .. .. data data data data Congo 5'137 - - .. .. data data data data Jordan 4'544 - - .. .. data data data data Ghana 4'236 - - .. .. data data data data Equatorial Guinea 3'079 - - .. .. data data data data ôte 'Ivoire 2'835 - - - - data data data data Gabon 2'515 - - .. .. data data data data Yemen 2'499 - - - - data data data data Chad 2'473 - - .. .. data data data data Cuba 2'406 - - .. .. data data data data Mauritania 1'025 - - .. .. data data data data Liberia 976 - - .. .. data data data data Zimbabwe 968 - 10 .. .. data data data data Uzbekistan 772 - - .. .. data data data data Namibia 646 - 25 - 25 data data data data Barbados 486 - - - - data data data data Burundi 212 - - .. .. data data data data Central African Rep. 179 - - .. .. data data data data Djibouti 160 - - .. .. data data data data Comoros 105 - - .. .. data data data data Guinea-Bissau 71 - - - - data data data data WORLD 4'210'365 90'674 129'247 66'697 108'266 215'155 170'934 5% 4% .. - reported Source: UNCTAD analysis WTO-UNCTAD data. Note: Original data sources : IMF, Eurostat, OECD, national statistics UNSD. Communications services (BPM5 standard component 3) include postal courier services telecommunications services. 25 Annex 4. Table 12. Correspondence -categories classification potentially ICT-enabled services -ICT-enabled services, CPC Ver.2.1, EBOPS 2010 ISIC Rev.4 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description Type 1: Potentially ICT-enabled services 1.1 ICT services - Telecommunications 841 Telephony telecommunications services 9.1 Telecommunications services 61 Telecommunications 1.1 ICT services - Telecommunications 842 Internet telecommunications services 9.1 Telecommunications services 61 Telecommunications 1.1 ICT services - Telecommunications 84631 Broadcasting services 9.1 Telecommunications services 60* Programming broadcasting activities 1.2 ICT services - Computer services (including computer software) 73311 Licensing services computer software 8.3 Licenses reproduce / distribute computer software 5820 Software publishing 1.2 ICT services - Computer services (including computer software) 8434 Software downloads 9.2.1 Computer services - Computer software 5820 Software publishing 1.2 ICT services - Computer services (including computer software) 83143 Software originals 9.2.1 Computer services - Computer software 5820 Software publishing 1.2 ICT services - Computer services (including computer software) 84391 -line games 9.2.1 Computer services - Computer software 5820 Software publishing 1.2 ICT services - Computer services (including computer software) 84392 -line software 9.2.1 Computer services - Computer software 5820 Software publishing 1.2 ICT services - Computer services (including computer software) 8313 IT consulting support services 9.2.2 Computer services - computer services 6202 Computer consultancy computer facilities management activities 1.2 ICT services - Computer services (including computer software) 8315 Hosting information technology (IT) infrastructure provisioning services 9.2.2 Computer services - computer services 6311 Data processing, hosting related activities 1.2 ICT services - Computer services (including computer software) 8316 IT infrastructure network management services 9.2.2 Computer services - computer services 6202 Computer consultancy computer facilities management activities 1.2 ICT services - Computer services (including computer software) 8713 Maintenance repair services computers peripheral equipment 9.2.2 Computer services - computer services 9511 Repair computers peripheral equipment 1.2 ICT services - Computer services (including computer software) 83141 IT design development services applications 9.2.2 Computer services - computer services 6201 Computer programming activities 1.2 ICT services - Computer services (including computer software) 83142 IT design development services networks systems 9.2.2 Computer services - computer services 6202 Computer consultancy computer facilities management activities 1.2 ICT services - Computer services (including computer software) 92919* education training services, ... 9.2.2 Computer services - computer services 8549* education 1.3 Sales marketing services, including trade leasing services 836 Advertising services provision advertising space time 10.2.2 Advertising; market research; public opinion polling 7310 Advertising 1.3 Sales marketing services, including trade leasing services 837 Market research public opinion polling services 10.2.2 Advertising; market research; public opinion polling 7320 Market research public opinion polling 1.3 Sales marketing services, including trade leasing services 83812 Advertising related photography services 10.2.2 Advertising; market research; public opinion polling 7420 Photographic activities 1.3 Sales marketing services, including trade leasing services 8596 Convention trade show assistance organization services 10.2.2.1 Advertising; market research; public opinion polling 8230 Organization conventions trade shows 1.4 Information services 961 Audiovisual related services 11.1.1 Audiovisual services 59 Motion picture, video television programme production, sound recording 26 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description music publishing activities 1.4 Information services 8432 -line audio content 11.1.1 Audiovisual services 5920 Sound recording music publishing activities 1.4 Information services 8433 -line video content 11.1.1 Audiovisual services 5911 Motion picture, video television programme production activities 1.4 Information services 8461 Radio television broadcast originals 11.1.1 Audiovisual services 60* Programming broadcasting activities 1.4 Information services 84632 Home programme distribution services, basic programming package 11.1.1 Audiovisual services 60* Programming broadcasting activities 1.4 Information services 84633 Home programme distribution services, discretionary programming package 11.1.1 Audiovisual services 60* Programming broadcasting activities 1.4 Information services 84634 Home programme distribution services, pay--view 11.1.1 Audiovisual services 60* Programming broadcasting activities 1.4 Information services 8462* Radio television channel programmes 11.1.1 Audiovisual services 60* Programming broadcasting activities 1.4 Information services 84311 -line books 11.1.2 Artistic related services 5811 Book publishing 1.4 Information services 3.5 person -site services - health social services 931 Human health services 11.2.1 Health services 86 Human health activities 1.4 Information services 96921 -line gambling services 11.2.3 Heritage recreational services 92 Gambling betting activities 1.4 Information services 844 News agency services 9.3.1 Information services - News agency services 6391 News agency activities 1.4 Information services 845 Library archive services 9.3.2 Information services - information services 9101 Library archives activities 1.4 Information services 8394 Original compilations facts/information 9.3.2 Information services - information services 5812 Publishing directories mailing lists 1.4 Information services 84312 -line newspapers periodicals 9.3.2 Information services - information services 5813 Publishing newspapers, journals periodicals 1.4 Information services 84313 -line directories mailing lists 9.3.2 Information services - information services 5812 Publishing directories mailing lists 1.4 Information services 84393 -line adult content 9.3.2 Information services - information services 5819 publishing activities 1.4 Information services 84394 Web search portal content 9.3.2 Information services - information services 6312 Web portals 1.4 Information services 84399 -line content ... 9.3.2 Information services - information services 5819 publishing activities 1.4 Information services 8399* professional, technical business services, ... 9.3.2 Information services - information services 7490 professional, scientific technical activities ... 1.5 Insurance financial services 714 Reinsurance services 6.2 Reinsurance 6520 Reinsurance 1.5 Insurance financial services 7161 Insurance brokerage agency services 6.3 Auxiliary insurance services 6622 Activities insurance agents brokers 27 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 1.5 Insurance financial services 7162 Insurance claims adjustment services 6.3 Auxiliary insurance services 6621 Risk damage evaluation 1.5 Insurance financial services 7163 Actuarial services 6.3 Auxiliary insurance services 6629 activities auxiliary insurance pension funding 1.5 Insurance financial services 7169 services auxiliary insurance pensions 6.3 Auxiliary insurance services 6629 activities auxiliary insurance pension funding 1.5 Insurance financial services 712 Investment banking services 7.1 Financial services 6499 financial service activities, insurance pension funding activities, ... 1.5 Insurance financial services 715 Services auxiliary financial services insurance pensions 7.1 Financial services 66 Activities auxiliary financial service insurance activities 1.5 Insurance financial services 717 Services holding financial assets 7.1 Financial services 6420 Activities holding companies 1.5 Insurance financial services 7119 financial services, investment banking, insurance services pension services 7.1 Financial services 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7111* Central Banking services 7.1 Financial services 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7112* Deposit services 7.1 Financial services 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7113* Credit-granting services 7.1 Financial services 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7114* Financial leasing services 7.1 Financial services 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7111* Central Banking services 7.2 Financial Intermediation Services Indirectly Measured (FISIM) 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7112* Deposit services 7.2 Financial Intermediation Services Indirectly Measured (FISIM) 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7113* Credit-granting services 7.2 Financial Intermediation Services Indirectly Measured (FISIM) 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 7114* Financial leasing services 7.2 Financial Intermediation Services Indirectly Measured (FISIM) 64 Financial service activities, insurance pension funding 1.5 Insurance financial services 71311 Life insurance services 6.1.1 Direct insurance - Life insurance 6511 Life insurance 1.5 Insurance financial services 71333 Freight insurance services 6.1.2 Direct insurance - Freight insurance 6512 -life insurance 1.5 Insurance financial services 7132 Accident health insurance services 6.1.3 Direct insurance - direct insurance 6511 Life insurance 1.5 Insurance financial services 71331 Motor vehicle insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 1.5 Insurance financial services 71332 Marine, aviation, transport insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 1.5 Insurance financial services 71334 property insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 1.5 Insurance financial services 71335 General liability insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 28 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 1.5 Insurance financial services 71336* Credit surety insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 1.5 Insurance financial services 71337 Travel insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 1.5 Insurance financial services 71339* -life insurance services 6.1.3 Direct insurance - direct insurance 6512 -life insurance 1.5 Insurance financial services 7164 Pension fund management services 6.4.1 Pension services 6630 Fund management activities 1.5 Insurance financial services 71312 Individual pension services 6.4.1 Pension services 6530 Pension funding 1.5 Insurance financial services 71313 Group pension services 6.4.1 Pension services 6530 Pension funding 1.5 Insurance financial services 71336* Credit surety insurance services 6.4.2 Standardized guarantee services 6512 -life insurance 1.5 Insurance financial services 71339* -life insurance services 6.4.2 Standardized guarantee services 6512 -life insurance 1.6 Management, administration, office services 821 Legal services 10.2.1.1 Legal services 6910 Legal activities 1.6 Management, administration, office services 822 Accounting, auditing bookkeeping services 10.2.1.2 Accounting; auditing; bookkeeping; tax consulting services 6920 Accounting, bookkeeping auditing activities; tax consultancy 1.6 Management, administration, office services 823 Tax consultancy preparation services 10.2.1.2 Accounting; auditing; bookkeeping; tax consulting services 6920 Accounting, bookkeeping auditing activities; tax consultancy 1.6 Management, administration, office services 824 Insolvency receivership services 10.2.1.2 Accounting; auditing; bookkeeping; tax consulting services 7020 Management consultancy activities 1.6 Management, administration, office services 8311 Management consulting management services 10.2.1.3 Business management consulting public relations services 7020 Management consultancy activities 1.6 Management, administration, office services 8312 Business consulting services 10.2.1.3 Business management consulting public relations services 7020 Management consultancy activities 1.6 Management, administration, office services 8319 management services, construction project management services 10.2.1.3 Business management consulting public relations services 7020 Management consultancy activities 1.6 Management, administration, office services 851 Employment services 10.3.5 business services ... 78 Employment activities 1.6 Management, administration, office services 852 Investigation security services 10.3.5 business services ... 80 Security investigation activities 1.6 Management, administration, office services 2.3 Transportation travel services - passenger services 855 Travel arrangements, tour operator related services 10.3.5 business services ... 79 Travel agency, tour operator, reservation service related activities 1.6 Management, administration, office services 8591 Credit reporting services 10.3.5 business services ... 8291 Activities collection agencies credit bureaus 1.6 Management, administration, office services 8592 Collection agency services 10.3.5 business services ... 8291 Activities collection agencies credit bureaus 1.6 Management, administration, office services 8593 Telephone-based support services 10.3.5 business services ... 8220 Activities call centres 1.6 Management, administration, office services 8594 Combined office administrative services 10.3.5 business services ... 8211 Combined office administrative service activities 29 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 1.6 Management, administration, office services 8595 Specialized office support services 10.3.5 business services ... 8219 Photocopying, document preparation specialized office support activities 1.6 Management, administration, office services 8599 information support services ... 10.3.5 business services ... 6399, 7490, 8299 information service activities, professional, scientific technical activities .., business support service activities .... 1.7 Licensing services 73340 Licensing services trademarks franchises 8.1 Franchises trademarks licensing fees 7740 Leasing intellectual property similar products, copyrighted works 1.7 Licensing services 7333 Licensing services & products 8.2 Licenses outcomes research development 7740 Leasing intellectual property similar products, copyrighted works 1.7 Licensing services 7332* Licensing services entertainment, literary artistic originals 8.4.1 Licenses reproduce / distribute audiovisual products 5811, 5813, 5911, 5912, 5913, 5920, 9000 Book publishing, Publishing newspapers, journals periodicals, Motion picture, video television programme production, post-production distribution activities, Sound recording music publishing activities, Creative, arts entertainment activities 1.7 Licensing services 7335 Licensing services mineral exploration evaluation 8.4.2 Licenses reproduce / distribute products 7740 Leasing intellectual property similar products, copyrighted works 1.7 Licensing services 7339 Licensing services intellectual property products 8.4.2 Licenses reproduce / distribute products 7740 Leasing intellectual property similar products, copyrighted works 1.7 Licensing services 73312 Licensing services databases 8.4.2 Licenses reproduce / distribute products 7740 Leasing intellectual property similar products, copyrighted works 1.7 Licensing services 7332* Licensing services entertainment, literary artistic originals 8.4.2 Licenses reproduce / distribute products 5811, 5813, 5911, 5912, 5913, 5920, 9000 Book publishing, Publishing newspapers, journals periodicals, Motion picture, video television programme production, post-production distribution activities, Sound recording music publishing activities, Creative, arts entertainment activities 1.8 Engineering, related technical services & 811 Research experimental development services natural sciences engineering 10.1.1.1 Provision customized - customized & services 7210 Research experimental development natural sciences engineering 1.8 Engineering, related technical services & 812 Research experimental development services social sciences humanities 10.1.1.1 Provision customized - customized & services 7220 Research experimental development social sciences humanities 1.8 Engineering, related technical services & 813 Interdisciplinary research experimental development services 10.1.1.1 Provision customized - customized & services 7210 Research experimental development natural sciences engineering 1.8 Engineering, related technical services & 83912 Industrial design services 10.1.1.1 Provision customized - customized & services 7410 Specialized design activities 1.8 Engineering, related technical services & 814* Research development originals 10.1.1.2 .1 Patents 7210 Research experimental development natural sciences engineering 1.8 Engineering, related technical services & 814* Research development originals 10.1.1.2 .2 Copyrights arising research development 7210 Research experimental development natural sciences engineering 1.8 Engineering, related technical services & 814* Research development originals 10.1.1.2 .3 Industrial processes design 7210 Research experimental development natural sciences engineering 30 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 1.8 Engineering, related technical services & 814* Research development originals 10.1.1.2 .4 7210 Research experimental development natural sciences engineering 1.8 Engineering, related technical services & 8392 Design originals 10.1.1.2 .3 Industrial processes design 7410 Specialized design activities 1.8 Engineering, related technical services & 8344* Technical testing analysis services 10.1.2 research development services 7120 Technical testing analysis 1.8 Engineering, related technical services & 832 Architectural services, urban land planning landscape architectural services 10.3.1.1 Architectural services 7110 Architectural engineering activities related technical consultancy 1.8 Engineering, related technical services & 833 Engineering services 10.3.1.2 Engineering services 7110 Architectural engineering activities related technical consultancy 1.8 Engineering, related technical services & 8342 Surface surveying map-making services 10.3.1.3 Scientific technical services 7110 Architectural engineering activities related technical consultancy 1.8 Engineering, related technical services & 8343 Weather forecasting meteorological services 10.3.1.3 Scientific technical services 7490 professional, scientific technical activities ... 1.8 Engineering, related technical services & 8393 Scientific technical consulting services ... 10.3.1.3 Scientific technical services 7490 professional, scientific technical activities ... 1.8 Engineering, related technical services & 8344* Technical testing analysis services 10.3.1.3 Scientific technical services 7120 Technical testing analysis 1.8 Engineering, related technical services & 891 Publishing, printing reproduction services 10.3.5 business services ... 5818 Publishing activities, printing reproduction recorded media 1.8 Engineering, related technical services & 8382 Photographic processing services 10.3.5 business services ... 7420 Photographic activities 1.8 Engineering, related technical services & 8395 Translation interpretation services 10.3.5 business services ... 7490 professional, scientific technical activities ... 1.8 Engineering, related technical services & 83815 Restoration retouching services photography 10.3.5 business services ... 7420 Photographic activities 1.8 Engineering, related technical services & 83819 photography services 10.3.5 business services ... 7420 Photographic activities 1.8 Engineering, related technical services & 83911 Interior design services 10.3.5 business services ... 7410 Specialized design activities 1.8 Engineering, related technical services & 83919 specialty design services 10.3.5 business services ... 7410 Specialized design activities 1.8 Engineering, related technical services & 8399* professional, technical business services, ... 10.3.5 business services ... 7490 professional, scientific technical activities ... 1.9 Education training services 921 Pre-primary education services 11.2.2 Education services 85 Education 1.9 Education training services 922 Primary education services 11.2.2 Education services 85 Education 1.9 Education training services 923 Secondary education services 11.2.2 Education services 85 Education 1.9 Education training services 924 Post-secondary -tertiary education services 11.2.2 Education services 85 Education 1.9 Education training services 925 Tertiary education services 11.2.2 Education services 85 Education 1.9 Education training services 9292 Educational support services 11.2.2 Education services 85 Education 31 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 1.9 Education training services 92911 Cultural education services 11.2.2 Education services 8549 education ... 1.9 Education training services 92912 Sports recreation education services 11.2.2 Education services 8549 education ... 1.9 Education training services 92919* education training services, ... 11.2.2 Education services 8549 education ... Type 2: ICT-enabled services 2.1 Transportation travel services - transport industry services 67511 Port waterway operation services (excl. cargo handling), coastal transoceanic waters 3.1.3 Sea Transport - 5222 Service activities incidental water transportation 2.1 Transportation travel services - transport industry services 67521 Pilotage berthing services coastal transoceanic waters 3.1.3 Sea Transport - 5222 Service activities incidental water transportation 2.1 Transportation travel services - transport industry services 67531 Vessel salvage refloating services coastal transoceanic waters 3.1.3 Sea Transport - 5222 Service activities incidental water transportation 2.1 Transportation travel services - transport industry services 6759 supporting services water transport 3.1.3 Sea Transport - 5222 Service activities incidental water transportation 2.1 Transportation travel services - transport industry services 6761 Airport operation services (excl. cargo handling) 3.2.3 Air transport - 5223 Service activities incidental air transportation 2.1 Transportation travel services - transport industry services 6762 Air traffic control services 3.2.3 Air transport - 5223 Service activities incidental air transportation 2.1 Transportation travel services - transport industry services 6763 supporting services air transport 3.2.3 Air transport - 5223 Service activities incidental air transportation 2.1 Transportation travel services - transport industry services 6764 Supporting services space transport 3.5 Space transport 5223 Service activities incidental air transportation 2.1 Transportation travel services - transport industry services 673 Supporting services railway transport 3.6.3 Rail transport - 5221 Service activities incidental land transportation 2.1 Transportation travel services - transport industry services 674 Supporting services road transport 3.7.3 Road transport - 5221 Service activities incidental land transportation 2.1 Transportation travel services - transport industry services 67522 Pilotage berthing services inland waters 3.8.3 Inland waterway transport - 5222 Service activities incidental water transportation 2.1 Transportation travel services - transport industry services 67532 Vessel salvage refloating services inland waters 3.8.3 Inland waterway transport - 5222 Service activities incidental water transportation 2.1 Transportation travel services - transport industry services 63392 Contract food services transportation operators 3.11 supporting auxiliary services 5629 food service activities 2.1 Transportation travel services - transport industry services 671 Cargo handling services 3.11 supporting auxiliary services 5224 Cargo handling 2.1 Transportation travel services - transport industry services 672 Storage warehousing services 3.11 supporting auxiliary services 5210 Warehousing storage 2.1 Transportation travel services - transport industry services 679 supporting transport services 3.11 supporting auxiliary services 5229 transportation support activities 2.1 Transportation travel services - transport industry services 8534* Specialized cleaning services 3.11 supporting auxiliary services 8129 building industrial cleaning activities 2.2 Transportation travel services - freight services 68 Postal courier services 3.4 Post courier services 53 Postal courier activities 32 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 2.2 Transportation travel services - freight services 6532 Space transport services freight 3.5 Space transport 5120 Freight air transport 2.2 Transportation travel services - freight services 6513 Transport services pipeline 3.9 Pipeline transport 4930 Transport pipeline 2.2 Transportation travel services - freight services 66022 Rental services freight vessels coastal transoceanic water transport operator 3.1.2 Sea Transport - Freight 5012 Sea coastal freight water transport 2.2 Transportation travel services - freight services 6521 Coastal transoceanic water transport services freight 3.1.2 Sea Transport - Freight 5012 Sea coastal freight water transport 2.2 Transportation travel services - freight services 6531 Air transport services freight 3.2.2 Air transport - Freight 5120 Freight air transport 2.2 Transportation travel services - freight services 66032 Rental services freight aircraft operator 3.2.2 Air transport - Freight 5120 Freight air transport 2.2 Transportation travel services - freight services 6512 Railway transport services freight 3.6.2 Rail transport - Freight 4912 Freight rail transport 2.2 Transportation travel services - freight services 6511 Road transport services freight 3.7.2 Road transport - Freight 4923 Freight transport road 2.2 Transportation travel services - freight services 66012 Rental services trucks operator 3.7.2 Road transport - Freight 4923 Freight transport road 2.2 Transportation travel services - freight services 6522 Inland water transport services freight 3.8.2 Inland waterway transport - Freight 5022 Inland freight water transport 2.2 Transportation travel services - freight services 66024 Rental services freight vessels inland water transport operator 3.8.2 Inland waterway transport - Freight 5022 Inland freight water transport 2.2 Transportation travel services - freight services 67512 Inland waterway operation services (excl. cargo handling) 3.8.3 Inland waterway transport - 5222 Service activities incidental water transportation 2.3 Transportation travel services - passenger services 6425 Space transport services passengers 3.5 Space transport 5110 Passenger air transport 2.3 Transportation travel services - passenger services 64231 Coastal transoceanic water transport services passengers ferries 3.1.1 Sea Transport - Passenger 5011 Sea coastal passenger water transport 2.3 Transportation travel services - passenger services 64239 coastal transoceanic water transport services passengers 3.1.1 Sea Transport - Passenger 5011 Sea coastal passenger water transport 2.3 Transportation travel services - passenger services 66021 Rental services passenger vessels coastal transoceanic water transport operator 3.1.1 Sea Transport - Passenger 5011 Sea coastal passenger water transport 2.3 Transportation travel services - passenger services 6424 Air transport services passengers 3.2.1 Air transport - Passenger 5110 Passenger air transport 2.3 Transportation travel services - passenger services 64134 Sightseeing services air 3.2.1 Air transport - Passenger 5110 Passenger air transport 2.3 Transportation travel services - passenger services 66031 Rental services passenger aircraft operator 3.2.1 Air transport - Passenger 5110 Passenger air transport 2.3 Transportation travel services - passenger services 6421 Interurban railway transport services passengers 3.6.1 Rail transport - Passenger 4911 Passenger rail transport, interurban 2.3 Transportation travel services - passenger services 64111 Urban suburban railway transport services passengers 3.6.1 Rail transport - Passenger 4921 Urban suburban passenger land transport 2.3 Transportation travel services - 64131 Sightseeing services rail 3.6.1 Rail transport - Passenger 4911 Passenger rail transport, interurban 33 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description passenger services 2.3 Transportation travel services - passenger services 6422 Interurban road transport services passengers 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64112 Urban suburban scheduled road transport services passengers 3.7.1 Road transport - Passenger 4921 Urban suburban passenger land transport 2.3 Transportation travel services - passenger services 64113 Mixed mode urban suburban transportation services passengers 3.7.1 Road transport - Passenger 4921 Urban suburban passenger land transport 2.3 Transportation travel services - passenger services 64114 Local special-purpose scheduled road transport services passengers 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64115 Taxi services 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64116 Rental services passenger cars operator 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64117 Road transport services passengers man- animal-drawn vehicles 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64118 -scheduled local bus coach charter services 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64119 land transportation services passengers, ... 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64132 Sightseeing services land, rail 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 66011 Rental services buses coaches operator 3.7.1 Road transport - Passenger 4922 passenger land transport 2.3 Transportation travel services - passenger services 64121 Inland water transport services passengers ferries 3.8.1 Inland waterway transport - Passenger 5021 Inland passenger water transport 2.3 Transportation travel services - passenger services 64129 inland water transport services passengers 3.8.1 Inland waterway transport - Passenger 5021 Inland passenger water transport 2.3 Transportation travel services - passenger services 64133 Sightseeing services water 3.8.1 Inland waterway transport - Passenger 5011 Sea coastal passenger water transport 2.3 Transportation travel services - passenger services 66023 Rental services passenger vessels inland water transport operator 3.8.1 Inland waterway transport - Passenger 5021 Inland passenger water transport 2.3 Transportation travel services - passenger services / CPC correspondence 3.3 modes Transport / / 2.3 Transportation travel services - passenger services / CPC correspondence 4 Travel / / 3.1 person -site services - trade leasing services 731 Leasing rental services machinery equipment operator 10.3.3 Operating leasing services 7730 Renting leasing machinery, equipment tangible goods 3.1 person -site services - trade leasing services 7211 Rental leasing services involving leased property 10.3.3 Operating leasing services 6810 Real estate activities leased property 3.1 person -site services - trade leasing services 7321 Leasing rental services TVs radios, VCRs related equip. accessories 10.3.3 Operating leasing services 7729 Renting leasing personal household goods 34 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 3.1 person -site services - trade leasing services 7323 Leasing rental services furniture household appliances 10.3.3 Operating leasing services 7729 Renting leasing personal household goods 3.1 person -site services - trade leasing services 7324 Leasing rental services pleasure leisure equipment 10.3.3 Operating leasing services 7721 Renting leasing recreational sports goods 3.1 person -site services - trade leasing services 7325 Leasing rental services household linen 10.3.3 Operating leasing services 7729 Renting leasing personal household goods 3.1 person -site services - trade leasing services 7326 Leasing rental services textiles, clothing footwear 10.3.3 Operating leasing services 7729 Renting leasing personal household goods 3.1 person -site services - trade leasing services 7327 Leasing rental services -- machinery equipment 10.3.3 Operating leasing services 7729 Renting leasing personal household goods 3.1 person -site services - trade leasing services 7329 Leasing rental services goods ... 10.3.3 Operating leasing services / Renting leasing personal household goods 3.1 person -site services - trade leasing services 612 Wholesale trade services fee contract basis 10.3.4 Trade-related services / / 3.1 person -site services - trade leasing services 625 Retail trade services fee contract basis 10.3.4 Trade-related services / / 3.1 person -site services - trade leasing services 7222 Building sales fee contract basis 10.3.4 Trade-related services 6820 Real estate activities fee contract basis 3.1 person -site services - trade leasing services 7223 Land sales fee contract basis 10.3.4 Trade-related services 6820 Real estate activities fee contract basis 3.1 person -site services - trade leasing services 7221 Property management services fee contract basis 10.3.5 business services ... 6820 Real estate activities fee contract basis 3.1 person -site services - trade leasing services 7224 Real estate appraisal services fee contract basis 10.3.5 business services ... 6820 Real estate activities fee contract basis 3.1 person -site services - trade leasing services 73220 Leasing rental services video tapes disks 11.1.1 Audiovisual services 7722 Renting video tapes disks 3.2 person -site services - utilities infrastructure-related services 86311 Support services electricity transmission 3.10 Electricity transmission 3510 Electric power generation, transmission distribution 3.2 person -site services - utilities infrastructure-related services 692 Water distribution ( account) 10.3.5 business services ... 3600 Water collection, treatment supply 3.2 person -site services - utilities infrastructure-related services 6912 Gas distribution mains ( account) 10.3.5 business services ... 3520 Manufacture gas; distribution gaseous fuels mains 3.2 person -site services - utilities infrastructure-related services 8632 Gas distribution services mains ( fee contract basis) 10.3.5 business services ... 3520 Manufacture gas; distribution gaseous fuels mains 3.2 person -site services - utilities infrastructure-related services 8633 Water distribution services mains ( fee contract basis) 10.3.5 business services ... 3600 Water collection, treatment supply 3.2 person -site services - utilities infrastructure-related services 8634 Distribution services steam, hot water AC supply mains ( fee contract basis) 10.3.5 business services ... 3530 Steam air conditioning supply 3.2 person -site services - utilities infrastructure-related services 8635 Water distribution services, mains ( fee contract basis) 10.3.5 business services ... 3600 Water collection, treatment supply 3.2 person -site services - utilities infrastructure-related services 69112 Electricity distribution ( account) 10.3.5 business services ... 3510 Electric power generation, transmission distribution 35 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 3.2 person -site services - utilities infrastructure-related services 86312 Electricity distribution services ( fee contract basis) 10.3.5 business services ... 3510 Electric power generation, transmission distribution 3.3 person -site services - agricultural, forestry, fishing mining services 861 Support services agriculture, hunting, forestry fishing 10.3.2.2 Services incidental agriculture, forestry fishing 9609 personal service activities ... 3.3 person -site services - agricultural, forestry, fishing mining services 862 Support services mining 10.3.2.3 Services incidental mining, oil gas extraction 09 Mining support service activities 3.3 person -site services - agricultural, forestry, fishing mining services 8341 Geological, geophysical prospecting services 10.3.2.3 Services incidental mining, oil gas extraction 7110 Architectural engineering activities related technical consultancy 3.4 person -site services - construction services 53 Constructions 5.1 Construction , credits 41 Construction buildings 3.4 person -site services - construction services 54 Construction services 5.1 Construction , credits 42 Civil engineering 3.4 person -site services - construction services 53 Constructions 5.2 Construction reporting economy, debits 41 Construction buildings 3.4 person -site services - construction services 54 Construction services 5.2 Construction reporting economy, debits 42 Civil engineering 3.5 person -site services - health social services 835 Veterinary services 10.3.2.2 Services incidental agriculture, forestry fishing 7500 Veterinary activities 3.5 person -site services - health social services 9321 Residential health-care services hospitals 11.2.1 Health services 8710 Residential nursing care facilities 3.5 person -site services - health social services 933 social services accommodation 11.2.4 personal services 8720 Residential care activities mental retardation, mental health substance abuse 3.5 person -site services - health social services 934 Social services accommodation elderly disabled 11.2.4 personal services 8810 Social work activities accommodation elderly disabled 3.5 person -site services - health social services 935 social services accommodation 11.2.4 personal services 8890 social work activities accommodation 3.5 person -site services - health social services 9322 Residential care services elderly persons disabilities 11.2.4 personal services 8730 Residential care activities elderly disabled 3.6 person -site services - - person recreational services 83811 Portrait photography services 10.3.5 business services ... 7420 Photographic activities 3.6 person -site services - - person recreational services 83813 Event photography event videography services 10.3.5 business services ... 7420 Photographic activities 3.6 person -site services - - person recreational services 83814 Specialty photography services 10.3.5 business services ... 7420 Photographic activities 3.6 person -site services - - person recreational services 962 Performing arts live entertainment event presentation promotion services 11.1.2 Artistic related services 9000 Creative, arts entertainment activities 3.6 person -site services - - person recreational services 963 Services performing artists 11.1.2 Artistic related services 9000 Creative, arts entertainment activities 3.6 person -site services - - person recreational services 964 Museum preservation services 11.2.3 Heritage recreational services 9102 Museums activities operation historical sites buildings 36 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 3.6 person -site services - - person recreational services 965 Sports recreational sports services 11.2.3 Heritage recreational services 931 Sports activities 3.6 person -site services - - person recreational services 966 Services athletes related support services 11.2.3 Heritage recreational services 9319 sports activities 3.6 person -site services - - person recreational services 96910 Amusement park similar attraction services 11.2.3 Heritage recreational services 92 Gambling betting activities 3.6 person -site services - - person recreational services 96930 Coin-operated amusement machine services 11.2.3 Heritage recreational services 92 Gambling betting activities 3.6 person -site services - - person recreational services 96990 recreation amusement services ... 11.2.3 Heritage recreational services 92 Gambling betting activities 3.6 person -site services - - person recreational services 96929 gambling betting services 11.2.3 Heritage recreational services 92 Gambling betting activities 3.6 person -site services - - person recreational services 98 Domestic services 11.2.4 personal services 9700 Activities households employers domestic personnel 3.6 person -site services - - person recreational services 631 Accommodation services visitors 11.2.4 personal services 5510, 5520 Short term accommodation activities Camping grounds, recreational vehicle parks trailer parks 3.6 person -site services - person recreational services 632 accommodation services visitors 11.2.4 personal services 5590 accommodation 3.6 person -site services - person recreational services 634 Beverage serving services 11.2.4 personal services 5630 Beverage serving activities 3.6 person -site services - person recreational services 971 Washing, cleaning dyeing services 11.2.4 personal services 9601 Washing (dry-) cleaning textile fur products 3.6 person -site services - - person recreational services 972 Beauty physical - services 11.2.4 personal services 9602 Hairdressing beauty treatment 3.6 person -site services - - person recreational services 973 Funeral, cremation undertaking services 11.2.4 personal services 9603 Funeral related activities 3.6 person -site services - person recreational services 979 miscellaneous services 11.2.4 personal services 9609 personal service activities ... 3.6 person -site services - person recreational services 6331 Meal serving services full restaurant services 11.2.4 personal services 5610 Restaurants mobile food service activities 3.6 person -site services - person recreational services 6332 Meal serving services limited services 11.2.4 personal services 5610 Restaurants mobile food service activities 3.6 person -site services - person recreational services 63391 Event catering services 11.2.4 personal services 5621 Event catering 3.6 person -site services - person recreational services 63393 contract food services 11.2.4 personal services 5629 food service activities 3.6 person -site services - person recreational services 63399 food serving services 11.2.4 personal services 5610 Restaurants mobile food service activities 3.6 person -site services - person recreational services 63392* Contract food services transportation operators 11.2.4 personal services 5629 food service activities 3.7 person -site services - maintenance repair services 872 Repair services goods 2 Maintenance repair services ... 9529 Repair personal household goods 3.7 person -site services - maintenance repair services 8711 Maintenance repair services fabricated metal products, machinery equipment 2 Maintenance repair services ... 3311 Repair fabricated metal products 37 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description 3.7 person -site services - maintenance repair services 8712 Maintenance repair services office accounting machinery 2 Maintenance repair services ... 3312 Repair machinery 3.7 person -site services - maintenance repair services 8714 Maintenance repair transport machinery equipment 2 Maintenance repair services ... 4520 Maintenance repair motor vehicles 3.7 person -site services - maintenance repair services 8715 Maintenance repair services machinery equipment 2 Maintenance repair services ... 3312, 3313, 3314, 3319, 4329, 9512, 9521, 9522 Repair machinery, Repair electronic optical equipment, Repair electrical equipment, Repair equipment construction installation, Repair communication equipment, Repair consumer electronics, Repair household appliances home garden equipment 3.7 person -site services - maintenance repair services 894 Materials recovery (recycling) services, fee contract basis 10.3.2.1 Waste treatment de-pollution 3830 Materials recovery 3.7 person -site services - maintenance repair services 941 Sewerage, sewage treatment septic tank cleaning services 10.3.2.1 Waste treatment de-pollution 3700 Sewerage 3.7 person -site services - maintenance repair services 942 Waste collection services 10.3.2.1 Waste treatment de-pollution 381 Waste collection 3.7 person -site services - maintenance repair services 943 Waste treatment disposal services 10.3.2.1 Waste treatment de-pollution 38 Waste collection, treatment disposal activities; materials recovery 3.7 person -site services - maintenance repair services 944 Remediation services 10.3.2.1 Waste treatment de-pollution 3900 Remediation activities waste management services 3.7 person -site services - maintenance repair services 945 Sanitation similar services 10.3.2.1 Waste treatment de-pollution 8129 building industrial cleaning activities 3.7 person -site services - maintenance repair services 949 environmental protection services ... 10.3.2.1 Waste treatment de-pollution 3900 Remediation activities waste management services 3.7 person -site services - maintenance repair services 873 Installation services ( construction) 10.3.5 business services ... 3320 Installation industrial machinery equipment 3.7 person -site services - maintenance repair services 8531 Disinfecting exterminating services 10.3.5 business services ... 8129 building industrial cleaning activities 3.7 person -site services - maintenance repair services 8532 Window cleaning services 10.3.5 business services ... 8129 building industrial cleaning activities 3.7 person -site services - maintenance repair services 8533 General cleaning services 10.3.5 business services ... 8121 General cleaning buildings 3.7 person -site services - maintenance repair services 8597 Landscape care maintenance services 10.3.5 business services ... 8130 Landscape care maintenance service activities 3.7 person -site services - maintenance repair services 8534* Specialized cleaning services 10.3.5 business services ... 8129 building industrial cleaning activities 3.8 person -site services - manufacturing services 88 Manufacturing services physical inputs owned 1 Manufacturing services physical inputs owned / / 3.8 person -site services - manufacturing services 854 Packaging services 1 Manufacturing services physical inputs owned 3240 Manufacture games toys 3.8 person -site services - manufacturing services 892 Moulding, pressing, stamping, extruding similar plastic manufacturing services 1 Manufacturing services physical inputs owned 2220 Manufacture plastics products 3.8 person -site services - 893 Casting, forging, stamping 1 Manufacturing services physical 24 Support services forestry 38 -categories services Potential ly ICT- enabled CPC Ver.2.1 CPC Ver. 2.1 description EBOPS 2010 EBOPS 2010 description ISIC Rev. 4 ISIC Rev.4 description manufacturing services similar metal manufacturing services inputs owned 3.9 person -site services - public membership organization services 69111 Electricity transmission ( account) 3.10 Electricity transmission 3510 Electric power generation, transmission distribution 3.9 person -site services - public membership organization services 99 Services extraterritorial organizations bodies 12.1 Embassies consulates 9900 Activities extraterritorial organizations bodies 3.9 person -site services - public membership organization services 99 Services extraterritorial organizations bodies 12.2 Military units agencies 9900 Activities extraterritorial organizations bodies 3.9 person -site services - public membership organization services 911 Administrative services government 12.3 government services 841 Administration State economic social policy community 3.9 person -site services - public membership organization services 912 Public administrative services community 12.3 government services 842 Provision services community 3.9 person -site services - public membership organization services 913 Administrative services related compulsory social security schemes 12.3 government services 8430 Compulsory social security activities 3.9 person -site services - public membership organization services 95 Services membership organizations 11.2.4 personal services 94 Activities membership organizations * Partial allocation /: . 39 Annex 5. Table 13. Potentially ICT-enabled services -groupings CPC Ver.2.1 products codes 1.1 ICT services - Telecommunications 841 Telephony telecommunications services 842 Internet telecommunications services 84631 Broadcasting services 1.2 ICT services - Computer services (including computer software) 8313 IT consulting support services 8315 Hosting IT infrastructure provisioning services 8316 IT infrastructure network management services 8434 Software downloads 8713 Maintenance repair services computers peripheral equipment 73311 Licensing services computer software 83141 IT design development services applications 83142 IT design development services networks systems 83143 Software originals 84391 -line games 84392 -line software 92919* education training services, ... 1.3 Sales marketing services, including trade leasing services 836 Advertising services provision advertising space time 837 Market research public opinion polling services 8596 Convention trade show assistance organization services 83812 Advertising related photography services 1.4 Information services 844 News agency services 845 Library archive services 931 Human health services 961 Audiovisual related services 8394 Original compilations facts/information 8432 -line audio content 8433 -line video content 8461 Radio television broadcast originals 84311 -line books 84312 -line newspapers periodicals 84313 -line directories mailing lists 84393 -line adult content 84394 Web search portal content 84399 -line content ... 84632 Home programme distribution services, basic programming package 84633 Home programme distribution services, discretionary programming package 84634 Home programme distribution services, pay--view 96921 -line gambling services 8399* professional, technical business services, ... 8462* Radio television channel programmes 1.5 Insurance financial services 712 Investment banking services 714 Reinsurance services 715 Services auxiliary financial services insurance pensions 717 Services holding financial assets 7119 financial services, investment banking, insurance services pension services 7132 Accident health insurance services 7161 Insurance brokerage agency services 7162 Insurance claims adjustment services 7163 Actuarial services 7164 Pension fund management services 7169 services auxiliary insurance pensions 40 71311 Life insurance services 71312 Individual pension services 71313 Group pension services 71331 Motor vehicle insurance services 71332 Marine, aviation, transport insurance services 71333 Freight insurance services 71334 property insurance services 71335 General liability insurance services 71337 Travel insurance services 7111* Central Banking services 7112* Deposit services 7113* Credit-granting services 7114* Financial leasing services 71336* Credit surety insurance services 71339* -life insurance services 1.6 Management, administration, office services 821 Legal services 822 Accounting, auditing bookkeeping services 823 Tax consultancy preparation services 824 Insolvency receivership services 851 Employment services 852 Investigation security services 855 Travel arrangements, tour operator related services 8311 Management consulting management services 8312 Business consulting services 8319 management services, construction project management services 8591 Credit reporting services 8592 Collection agency services 8593 Telephone-based support services 8594 Combined office administrative services 8595 Specialized office support services 8599 information support services ... 1.7 Licensing services 7333 Licensing services & products 7335 Licensing services mineral exploration evaluation 7339 Licensing services intellectual property products 73312 73312 - Licensing services databases 73340 Licensing services trademarks franchises 7332* Licensing services entertainment, literary artistic originals 1.8 Engineering, related technical services & 811 Research experimental development services natural sciences engineering 812 Research experimental development services social sciences humanities 813 Interdisciplinary research experimental development services 832 Architectural services, urban land planning landscape architectural services 833 Engineering services 891 Publishing, printing reproduction services 8342 Surface surveying map-making services 8343 Weather forecasting meteorological services 8382 Photographic processing services 8392 Design originals 8393 Scientific technical consulting services ... 8395 Translation interpretation services 83815 Restoration retouching services photography 83819 photography services 83911 Interior design services 83912 Industrial design services 83919 specialty design services 814* Research development originals 8344* Technical testing analysis services 8399* professional, technical business services, ... 41 1.9 Education training services 921 Pre-primary education services 922 Primary education services 923 Secondary education services 924 Post-secondary -tertiary education services 925 Tertiary education services 9292 Educational support services 92911 Cultural education services 92912 Sports recreation education services 92919* education training services, ... UN CTA UNITED NATIONS UNCTAD Technical Notes ICT Development 01. Implications Applying Definition «ICT Goods», 2011 02. Updating Partnership Definition ICT Goods HS 2007 HS 2012, January 2014 03. International Trade ICT Services ICT-enabled Services: Proposed Indicators Partnership Measuring ICT Development, October 2015 04. Global Assessment Sex-disaggregated ICT Employment Statistics: Data Availability Challenges Measurement Compilation, July 2015 information UNCTAD› work ICT Development contact: ICT Analysis Section Division Tehcnology Logistics www.unctad.org/ict4d ict4d@unctad.org Follow Twitter: @ICT4DatUNCTAD